EMS Dispatcher

REACH Air Medical Services; Buffalo (NY); Presencial; USD 25 000 - 35 000; Tempo integral

Resumo da oferta

American Medical Response (AMR) in Buffalo, NY is seeking a Dispatcher for a full-time position. You will handle call-taker and telecommunicator duties, manage ambulance requests, and provide pre-arrival instructions as needed.

The role requires a high school diploma or equivalent, and relevant EMS or telecommunications experience is preferred. Strong English reading/writing, clear radio/telephone communication, and accurate data entry are essential.

Qualificações

• High school diploma or equivalent.
• Minimal medical training or telecommunications experience, or 1+ year EMS/public safety dispatcher experience.
• Strong reading and writing of English.
• Clear radio and telephone communication.
• Accurate recording, transmission and reporting of information.
• Efficient use of all assigned equipment.
• Ability to multitask.
• Good typing skills with speed and accuracy.
• Basic computer applications.

Responsabilidades

• Understand and implement Emergency Medical Dispatch concepts as published in Principles of Emergency Medical Dispatch (and customized by AMR).
• Allocate EMS resources using approved protocols and decision-making rules.
• Maintain completeness and accuracy of paperwork before shift end.
• Enter shift data accurately, including State Run Report data where assigned.
• Generate applicable reports and verify accuracy of data.
• Assist in locating scene of incidents and determine safest, fastest route using locator aids.
• Relay instructions from supervisors and disseminate emergency information.
• Maintain knowledge of company policies, procedures, rules and memoranda.

Conhecimentos

Reading and writing English

Clear radio and telephonecommunication

Data entry accuracy

Multitasking

Typing speed and accuracy

Computer basics

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Fixed Rate Position: $21.85/hr.

Check out our careers site benefits page to learn more about our benefit options.

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

American Medical Response (AMR)

Dispatcher: Full-time

Buffalo, NY

starting pay: $21.85/hr.

JOB SUMMARY

The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

RESPONSIBILITIES

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

QUALIFICATIONS

• High school diploma or equivalent.
• Must have minimal medical training or telecommunications experience or, have at least one year's experience as an EMS or public safety dispatcher.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Why Choose AMR?

AMR is one of Global Medical Response’s (GMR) family of solutions. Our GMR teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. View the stories on how our employees provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors

—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.