EMS Dispatcher: Life-Saving Call Center Coordinator

911 Emergency Communications; Coalville (UT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Coalville, UT is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, prioritize responses, and coordinate ambulance resources. Training and certifications may be required per vacancy.

Typical duties include asking essential questions, relaying information to responders, and following medical dispatch protocols under oversight to ensure patient safety and rapid intervention.

Qualifications

• High school diploma or GED commonly required.
• CPR certification may be required.
• EMT or paramedic credentials may be required depending on vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication skills

Multitasking

Stress management

Education

High school diploma or GED

CPR certification

EMT certification

Job description

911 Emergency Communications in Coalville, UT is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, prioritize responses, and coordinate ambulance resources. Training and certifications may be required per vacancy.

Typical duties include asking essential questions, relaying information to responders, and following medical dispatch protocols under oversight to ensure patient safety and rapid intervention.