EMS Dispatcher: Emergency Calls & Resource Routing

Rural Metro Fire Department; North Highlands, Northern (CA, KY); Hybrid; USD 52,000 - 76,000; Full time

Job summary

AMR is hiring a Dispatcher in California to respond to emergency and non-emergency calls for ambulance and transportation services. The position assigns and routes transportation requests and requires clear communication to ensure quality support.

Minimum qualifications include high school diploma, EMS or telecommunications experience preferred, ability to type and use computer equipment, and strong English reading/writing.

Qualifications

• High school diploma or equivalent.
• Some medical/telecommunications experience or EMS/public safety dispatcher experience preferred.
• Must be able to read and write English.
• Ability to communicate clearly on radio and telephone.
• Accurate data entry and reporting.

Responsibilities

• Respond to emergency and non-emergency calls for ambulance and transportation services.
• Assign and route transportation requests.
• Maintain paperwork accuracy and complete data entry for the shift.
• Generate and verify reports; ensure data accuracy.
• Locate incidents and determine safest routes to scenes using locator tools.
• Relay instructions and information from supervisors.
• Follow company policies and procedures; use equipment properly.

Skills

Communication

Typing

Multitasking

Radio comms

Education

High school diploma

Job description

AMR is hiring a Dispatcher in California to respond to emergency and non-emergency calls for ambulance and transportation services. The position assigns and routes transportation requests and requires clear communication to ensure quality support.

Minimum qualifications include high school diploma, EMS or telecommunications experience preferred, ability to type and use computer equipment, and strong English reading/writing.