EMS Dispatcher - 24/7 Life-Saving Call Coordination

911 Emergency Communications; Whitehorse (SD); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Whitehorse, SD seeks an Emergency Medical Dispatcher to coordinate urgent medical responses. You will collect patient data, confirm locations, and determine priorities using approved protocols to guide responders.

The role involves console work, shift scheduling, and potential overtime in a fast-paced, safety-focused environment. Training and certification are required, with benefits and ongoing professional development offered where applicable.

Qualifications

• High school diploma or equivalent (required)
• Emergency Medical Dispatcher certification (required before appointment)
• CPR certification may be required
• EMT or paramedic credentials may be required depending on vacancy

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm patient location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials may be required

Job description

911 Emergency Communications in Whitehorse, SD seeks an Emergency Medical Dispatcher to coordinate urgent medical responses. You will collect patient data, confirm locations, and determine priorities using approved protocols to guide responders.

The role involves console work, shift scheduling, and potential overtime in a fast-paced, safety-focused environment. Training and certification are required, with benefits and ongoing professional development offered where applicable.