EMS Dispatcher - 24/7 Critical Call Center

Emergency Telecommunicator Services; Wellsville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Wellsville, PA is seeking an Emergency Medical Dispatcher to handle urgent calls, verify patient location and contact details, and gather essential incident information. You will determine response priorities using the agency’s approved protocols and coordinate ambulance resources as needed.

Schedule may include overnight shifts, weekends, holidays, rotating patterns, and overtime.

Qualifications

• High school diploma or equivalent required.
• CPR certification may be required.
• EMD certification before appointment may be required or sponsored.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMD (Emergency Medical Dispatcher) certification

Job description

Emergency Telecommunicator Services in Wellsville, PA is seeking an Emergency Medical Dispatcher to handle urgent calls, verify patient location and contact details, and gather essential incident information. You will determine response priorities using the agency’s approved protocols and coordinate ambulance resources as needed.

Schedule may include overnight shifts, weekends, holidays, rotating patterns, and overtime.