EMS Dispatcher

WVU Medicine; Morgantown (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

WVUH West Virginia University Hospitals seeks a dedicated hospital dispatch specialist to answer call requests for inter-facility transports and coordinate ground and air transport using the CAD system.

You will ensure timely data entry, follow standardized call-taking processes, and monitor vehicle movements while communicating with hospitals and EMS crews under MedCom guidelines. Requires multi-tasking and EMT-B certification as preferred qualifications.

Qualifications

• High School Diploma or Equivalent required.
• Current West Virginia EMT Basic Certification.

Responsibilities

• Answer calls from internal and external customers and provide excellent service.
• Direct and coordinate communications with ground ambulances and helicopters; monitor progress.
• Coordinate ground ambulances and aircraft to ensure safe delivery of customers.
• Learn and utilize the CAD system to enter information accurately in real time.
• Take calls promptly, gather required information, and activate CAD records.
• Enter transport requests in dispatch software in real time.
• Distribute tasks and assist dispatchers as needed.
• Complete post-transport documentation and required requests.
• Assist with call-taking duties as necessary.
• Determine transportation mode and activate closest resources.

Skills

Call taking

Multi-tasking

CAD system

Communication under stress

Typing

Medical terminology

Interpersonal skills

Ground/air transport coordination

Education

High School Diploma or Equivalent

EMT-B Certification (WV)

Job description

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities. Candidates will arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Utilization of a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

MINIMUM QUALIFICATIONS

EDUCATION, CERTIFICATION, AND/OR LICENSURE

1. High School Diploma or Equivalent.

PREFERRED QUALIFICATIONS

EXPERIENCE

1. Two years of experience as a call dispatcher.

2. Current West Virginia Emergency Medical Technician (EMT) Basic Certification.

CORE DUTIES AND RESPONSIBILITIES

1. Ability to answer phone calls from both internal and external customers to ensure that all hospital policies are being met and to provide the customers with the best service available.

2. Safely directs and coordinates communications with ground ambulances and helicopters. Monitors location and maintains communication with ground ambulances and helicopters to fulfill MedCom regulations. Follows progress of ground vehicles as well as aircraft when needed.

3. Ability to multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.

4. Ability to learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.

5. Call-Taking: Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.

6. Obtain necessary, required information to activate a computer aided dispatch (CAD) record.

7. Consistently follow standardized call-taking and information gathering process.

8. Enter all transport request information in dispatch software in real-time.

9. Assist dispatching job role, as necessary.

10. Complete all necessary request documentation including post transport

11. Dispatching: Quickly recognize transport requests that appear in the Open Work screen of the CAD that may have been added by another communicator or dispatcher.

12. Determine the mode of transportation required for the request and determine the status of the request.

13. Utilize the CAD system to ensure the closest, available, appropriate resource is activated.

14. Notify appropriate resource and receive acceptance of the request.

15. Monitor and track all vehicle movements ensuring proper information is being given and received for all mode of transport

16. Alert specific receiving hospital departments of all transport updates.

17. Complete all necessary request documentation including post transport.

18. Assist with call taking job role, as necessary.

PHYSICAL REQUIREMENTS

1. Ability to sit for long periods of time at a work station.

2. Ability to reach and grasp with arms and hands.

3. Normal hearing ability.

WORKING ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES

1. Ability to work flexible schedule.

2. Ability to effectively multi-task.

3. Ability to operate radio technology.

4. Ability to verbally communicate clearly and precisely in stressful situations.

5. Proficient typing skills.

6. Knowledge of basic computer skills.

7. Knowledge of medical terminology.

8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.

9. Must demonstrate alertness at all times and be able to withstand high amounts of stress.

Additional Job Description

Scheduled Weekly Hours

36

Shift

Shift:

Exempt/Non-Exempt

United States of America (Non-Exempt)

Company

WVUH West Virginia University Hospitals

Cost Center

54 WVUH Nursing Medical Command Center

Address

Address:
1 Medical Center Drive
Morgantown
West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.