EMS Dispatcher

WVU Medicine; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

WVU Medicine is seeking a hospital dispatcher to handle inter-facility transport requests, coordinating ground and air resources and using the CAD system to ensure timely patient transport. The role requires handling multiple tasks, maintaining communication with crews, and documenting all actions in real-time.

Strong interpersonal and pressure-management skills are essential for this fast-paced environment.

Qualifications

• High School Diploma or Equivalent required.
• Two years of experience as a call dispatcher preferred.
• Current WV EMT Basic Certification preferred.

Responsibilities

• Answer calls from internal and external customers to ensure hospital policies are met.
• Direct and coordinate communications with ground ambulances and helicopters; monitor locations.
• Multi-task to coordinate ground ambulances and aircraft for safe delivery of patients.
• Learn and utilize the CAD system for real-time data entry and efficient crew deployment.
• Dispatch and prioritize transport requests and activate the appropriate resources.
• Document all requests and post-transport details in the system.

Skills

Communication skills

Multi-tasking

Typing skills

Verbal communication under stress

Medical terminology

Interpersonal skills

Radio/communications tech

Education

High School Diploma or Equivalent

Tools

CAD system

Job description

Candidates will be responsible for answering call requests for inter-facility transports of patients from various facilities. Candidates will arrange/schedule transportation via ground ambulances and air transport, utilizing WV OEMS crew configuration standards. Utilization of a Computer Aided Dispatch (CAD) system to accomplish the tasks is essential.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. High School Diploma or Equivalent.

PREFERREDQUALIFICATIONS:

EXPERIENCE:

1. Two years of experience as a call dispatcher.
2. Current West Virginia Emergency Medical Technician (EMT) Basic Certification.

CORE DUTIES AND RESPONSIBILITIES:

The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Ability to answer phone calls from both internal and external customers to ensure that all hospital policies are being met and to provide the customers with the best service available.
2. Safely directs and coordinates communications with ground ambulances and helicopters. Monitors location and maintains communication with ground ambulances and helicopters to fulfill MedCom regulations. Follows progress of ground vehicles as well as aircraft when needed.
3. Ability to multi-task to coordinate ground ambulances and aircraft to ensure the safe delivery of the customers that utilize our services.
4. Ability to learn the operations of our CAD system to ensure that information is being properly entered to utilize all ground and air crews efficiently.
5. Call-Taking: Answer incoming phone calls in a timely manner while assisting and directing the call in the appropriate manner.
6. Obtain necessary, required information toactivate a computer aided dispatch (CAD) record.
7. Consistently follow standardized call-taking andinformation gathering process.
8. Enter all transport request information indispatch software in real-time.
9. Assist dispatching job role, as necessary.
10. Complete all necessary request documentation including post transport
11. Dispatching: Quickly recognize transport requests that appearin the Open Work screen of the CAD that may have been added by another communicator or dispatcher.
12. Determine the mode of transportation required forthe request and determine the status of the request.
13. Utilize the CAD system to ensure the closest, available, appropriate resource is activated.
14. Notify appropriate resource and receiveacceptance of the request.
15. Monitor and track all vehicle movements ensuring proper information is being given and received for all mode of transport
16. Alert specific receiving hospital departments ofall transport updates.
17. Complete all necessary request documentationincluding post transport.
18. Assist with call taking job role, as necessary.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Ability to sit for long periods of time at a work station.
2. Ability to reach and grasp with arms and hands.
3. Normal hearing ability.

WORKING ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS AND ABILITIES:

1. Ability to work flexible schedule.
2. Ability to effectively multi-task.
3. Ability to operate radio technology.
4. Ability to verbally communicate clearly and precisely in stressful situations.
5. Proficient typing skills.
6. Knowledge of basic computer skills.
7. Knowledge of medical terminology.
8. Work requires interpersonal skills necessary to interact effectively with internal and external personnel in stressful situations and to act as a representative of WVU Medicine to the public.
9. Must demonstrate alertness at all times and be able to withstand high amounts of stress.

Additional Job Description:

Scheduled Weekly Hours:

36

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

54 WVUH Nursing Medical Command Center

Address:

1 Medical Center Drive

Morgantown

West Virginia

Equal Opportunity Employer

West Virginia University Health System and its subsidiaries (collectively “WVUHS”) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.