EMS Dispatcher

Quorum Health Corporation; Forrest City (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Forrest City Ambulance Services in Forrest City, AR, is hiring a full-time dispatcher to answer incoming lines, dispatch emergency and non-emergency ambulance requests, coordinate pre-scheduled events, and ensure accurate information flow for the company.

You will enter and update the CAD system, determine appropriate units, provide outstanding customer service to facilities, patients and external contacts, handle paperwork, and support daily and month-end reporting while following SOPs and all

Qualifications

• Must have High School Diploma or GED.
• Computer literate including CAD entry.
• Must communicate clearly in English, both written and verbal.

Responsibilities

• Answer incoming phone lines categorized as dispatch and coordinate ambulance requests.
• Process emergent and non-emergent requests per SOP.
• Enter and update the CAD system with complete and accurate information.
• Determine appropriate unit for emergent and non-emergency requests.
• Provide high level customer service to facilities, patients, and external contacts.
• Process paperwork from external/internal contacts.
• Assist with daily and month-end paperwork (calls, times, etc.).
• Report to work at assigned times and in emergencies.
• Follow all procedures, policies, rules, and regulations of the company.
• Demonstrate excellent communication and professional behavior.

Skills

Communication skills

Customer service

English proficiency

Education

High School Diploma or GED

Tools

CAD system

Job description

Forrest City Ambulance Services
1601 Newcastle Rd
Forrest City, AR 72335, USA

Forrest City Ambulance Services
1601 Newcastle Rd
Forrest City, AR 72335, USA

• Answering all incoming phone lines categorized as “dispatch” and receiving, processing, and dispatching emergent and non-emergent ambulance requests, scheduling pre-scheduled requests and special events for the company, and processing other information as necessary
• Processing emergent and non-emergent ambulance requests in a manner according to Standard Operating Procedure
• Entering and updating the Computer-Aided Dispatch (“CAD”) system with the complete and accurate information
• Determining the appropriate unit for emergent and non-emergency requests
• Providing the highest level of customer service to facilities, patients, and other external contacts
• Processing any paperwork and/or information received from external and/or internal contacts.
• Aid in completing daily and month end paperwork in reference to number of calls, times, etc.
• Reporting to work at the assigned time in accordance with uniform standards
• Reporting to work in emergency call-in situations as needed.
• Following all procedures, policies, rules, and regulations of the company
• Demonstrate Excellent Communication and Customer Service Skills
• Demonstrate Professional, Ethical Management Behavior

Minimum Qualifications:

High School Diploma or GED

Computer Literate

Ability to communicate, verbally and in writing in English, with all levels of staff

Job Type: Full-time

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
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