EMS Dispatch & Transportation Coordinator

WVU Medicine; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

WVU Medicine is seeking a Dispatcher to coordinate non-emergency medical transport in collaboration with Monongalia EMS. The role includes administrative support in patient care documentation, logistics, supply chain and facilities, ensuring compliant and timely transport operations.

The position requires strong communication, organizational skills and experience with CAD systems. It offers full-time hours and a non-exempt status in Morgantown, WV.

Qualifications

• High School Diploma or equivalent required.
• Valid Driver’s License required.
• Certified Dispatcher preferred.
• EMS medical certification or license preferred.

Responsibilities

• Process requests for patient transportation and coordinate assets.
• Ensure medical necessity where possible and handle pre-approvals.
• Assist with PCS completion and facility compliance.
• Answer calls and provide exceptional customer service.
• Monitor ground assets with CAD for accurate tracking.
• Coordinate transport with mutual aid agencies.
• Ensure paperwork compliance and crew feedback processes.
• Provide logistics support and restock assets.
• Data entry and filing to keep operations organized.

Skills

Verbal communication

Written communication

Computing systems

Reliability

Problem solving

Organizational skills

Multitasking

Call intake

Education

High School Diploma

Driver's license

Certified Dispatcher

EMS medical certification

Tools

CAD systems

ZOLL/Zeurcher CAD

Job description

WVU Medicine is seeking a Dispatcher to coordinate non-emergency medical transport in collaboration with Monongalia EMS. The role includes administrative support in patient care documentation, logistics, supply chain and facilities, ensuring compliant and timely transport operations.

The position requires strong communication, organizational skills and experience with CAD systems. It offers full-time hours and a non-exempt status in Morgantown, WV.