EMS Dispatch Supervisor — 2nd Shift

Lynx EMS; Cincinnati (OH); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental and vision

PTO and paid holidays

401(k) with company contribution

Tuition reimbursement

Job summary

Lynx EMS is hiring an EMS Dispatch Supervisor for the 2nd shift in Cincinnati, OH. You will oversee the communications center, lead dispatch staff, and ensure efficient coordination of emergency and non-emergency transport with strong compliance and customer service standards.

Responsibilities include monitoring calls and deployments, coordinating with field crews and hospitals, and guiding personnel through complex situations while maintaining operational records and performance metrics.

Qualifications

• Three (3) years minimum EMS dispatch, public safety dispatch, or emergency communications experience.
• One (1) year supervisory or leadership experience preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise and lead dispatch personnel during assigned shifts.
• Monitor call volume, unit status, and deployment to maximize efficiency and response times.
• Ensure proper allocation of EMS resources based on priority and commitments.
• Provide real-time operational support during high-volume or critical incidents.
• Train, mentor, and evaluate dispatch staff; onboarding and competency assessments.
• Maintain accurate operational records, reports, and performance metrics.

Skills

EMS dispatch experience

Supervisory experience

Excellent communication

Organizational skills

Calm under pressure

Shift flexibility

Education

High school diploma or GED

Job description

Lynx EMS is hiring an EMS Dispatch Supervisor for the 2nd shift in Cincinnati, OH. You will oversee the communications center, lead dispatch staff, and ensure efficient coordination of emergency and non-emergency transport with strong compliance and customer service standards.

Responsibilities include monitoring calls and deployments, coordinating with field crews and hospitals, and guiding personnel through complex situations while maintaining operational records and performance metrics.