EMS Dispatch Specialist: Urgent Medical Coordination

Emergency Telecommunicator Services; Melvindale (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Melvindale, MI seeks emergency medical dispatchers to gather critical information, determine priorities, and coordinate responders. This role may include protocol-based instructions prior to arrival and ongoing coordination with EMS teams.

Requirements include a high school diploma or GED, and dispatcher certification where required. CPR may be needed; EMT/paramedic credentials vary by vacancy. Training or sponsored programs may be available.

Qualifications

• High school diploma or GED commonly required.
• Sites may require Emergency Medical Dispatcher certification.
• CPR certification may be required; EMT/paramedic credentials vary by vacancy.

Responsibilities

• Handle calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority using the EMS dispatch system.
• Dispatch or coordinate ambulance resources when needed.
• Provide protocol-based instructions within current qualifications.
• Relay patient info and hazards to responders.
• Document call processing and participate in QA activities.

Skills

Call handling

Medical dispatch

Responder coordination

Documentation

Protocol adherence

Education

High school diploma or GED

EMD certification preferred

Job description

Emergency Telecommunicator Services in Melvindale, MI seeks emergency medical dispatchers to gather critical information, determine priorities, and coordinate responders. This role may include protocol-based instructions prior to arrival and ongoing coordination with EMS teams.

Requirements include a high school diploma or GED, and dispatcher certification where required. CPR may be needed; EMT/paramedic credentials vary by vacancy. Training or sponsored programs may be available.