EMS Dispatch Specialist - Urgent Medical Coordination

County Emergency Communications; Lakeway (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Certification support

Shift premiums

Job summary

County Emergency Communications in Lakeway, TX is seeking Emergency Medical Dispatchers to support urgent medical responses by gathering patient and incident details, establishing priorities, and coordinating EMS resources per approved protocols.

Responsibilities include receiving calls for illness or injury, confirming location and callback details, asking essential questions, determining priority, and dispatching ambulance resources as assigned.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• Emergency Medical Dispatcher certification may be required before appointment in some vacancies.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

EMD certification (may be required)

CPR certification

Job description

County Emergency Communications in Lakeway, TX is seeking Emergency Medical Dispatchers to support urgent medical responses by gathering patient and incident details, establishing priorities, and coordinating EMS resources per approved protocols.

Responsibilities include receiving calls for illness or injury, confirming location and callback details, asking essential questions, determining priority, and dispatching ambulance resources as assigned.