EMS Dispatch Specialist — 24/7 Emergency Coordination

911 Emergency Communications; Michigan; On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications offers Emergency Medical Dispatcher opportunities in Newaygo, MI. Dispatchers gather patient and incident data, set response priorities, and support EMS resource coordination using an agency-approved system.

Some roles may provide instructions before responders arrive, under protocols and oversight. Qualified applicants typically hold a high school diploma, EMS dispatcher certification, and CPR certification; sponsored training may be available, and overtime is

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Emergency dispatch system usage

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications offers Emergency Medical Dispatcher opportunities in Newaygo, MI. Dispatchers gather patient and incident data, set response priorities, and support EMS resource coordination using an agency-approved system.

Some roles may provide instructions before responders arrive, under protocols and oversight. Qualified applicants typically hold a high school diploma, EMS dispatcher certification, and CPR certification; sponsored training may be available, and overtime is