EMS Dispatch & Communications Specialist

Acadian Ambulance Service; Nederland (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Acadian Ambulance Service in Nederland, CO is seeking a dispatcher to manage emergency and non-emergency requests for ground and air ambulance responses. You will direct inbound and outbound calls to appropriate departments and coordinate with first responders.

Ideal candidates have a High School Diploma or GED and EMT certification (preferred). The role emphasizes accuracy, urgency, and professional communication with patients, agencies and medical staff.

Qualifications

• Strong communication and written skills; empathetic caller handling.
• Ability to coordinate multiple agencies and responders.
• Attention to detail and accuracy in data entry and dispatch notes.

Responsibilities

• Assists ground and/or air resources for emergency and non-emergency responses.
• Coordinates first responder notification of fire departments and other agencies as required.
• Receives and keypunches requests for ground and air response.
• Documents daily activity and dispatch logs.
• Provides pre-arrival instructions using EMD.
• Trains new Communication Center employees as requested.

Skills

Communication skills

Customer service

Teamwork

Education

High School Diploma or GED

EMT certification preferred

Job description

Acadian Ambulance Service in Nederland, CO is seeking a dispatcher to manage emergency and non-emergency requests for ground and air ambulance responses. You will direct inbound and outbound calls to appropriate departments and coordinate with first responders.

Ideal candidates have a High School Diploma or GED and EMT certification (preferred). The role emphasizes accuracy, urgency, and professional communication with patients, agencies and medical staff.