EMS Communications Specialist – Emergency Dispatcher

County Emergency Communications; Midland (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Midland, Texas, seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, establish priorities, and coordinate EMS resources using agency-approved protocols.

The role may require overnight, weekend, or holiday shifts with overtime; candidates should have a high school diploma or equivalent, Emergency Medical Dispatcher certification, CPR certification, and may need EMT/paramedic credentials depending on vacancy.

Qualifications

• High school diploma or recognized equivalent.
• EMD certification before appointment (as required by vacancy).
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Location verification

Data entry

Prioritization

Resource coordination

Protocol-based instructions

Scene safety communication

Documentation

Education

High school diploma or equivalent

EMD certification

CPR certification

Job description

County Emergency Communications in Midland, Texas, seeks Emergency Medical Dispatchers to handle urgent calls, gather patient data, establish priorities, and coordinate EMS resources using agency-approved protocols.

The role may require overnight, weekend, or holiday shifts with overtime; candidates should have a high school diploma or equivalent, Emergency Medical Dispatcher certification, CPR certification, and may need EMT/paramedic credentials depending on vacancy.