EMR Technician I | Full-Time, Day Shift

Phelps Health; United States; On-site; USD 32,000 - 47,000; Full time

Job summary

Phelps Health in Missouri is seeking an EMR–savvy HIM Clerk to manage health information requests, verify identities, and ensure access is lawful. You will collect, scan, link, and file charts from various departments, while performing quality checks and maintaining patient privacy.

This role emphasizes accurate documentation, independent work, and strong customer service in a standard office environment. High school diploma or GED required, with at least one year of clerical experience

Qualifications

• Requires high school diploma or GED.
• Minimum one year clerical experience with computer proficiency.
• One year experience in Health Information Management preferred.

Responsibilities

• Handles requests for patient health information via mail, fax, phone, or in person.
• Verifies patient identity and confirms authorization validity.
• Ensures requester has legal right to access information.
• Collects and checks-in inpatient, observation, and surgery charts.
• Performs scanning, assembling, and linking of current and discharged records.
• Maintains quality checks to ensure scanned documentation meets requirements.
• Uses EMR systems and other tools to maintain productivity.
• Provides courteous customer service and resolves issues professionally.

Skills

Clerical experience

Computer proficiency

HIM familiarity

Customer service

Education

High School Diploma or GED

Tools

EMR software

Job description

Phelps Health is a 2000-employee-strong hospital and healthcare system serving the heart of small-town Missouri.

No matter where you start with us, we’re committed to taking our team to the top. If you’re ready for the challenge of providing life‑saving care or supporting those who do, read on to find your fit in the Phelps Health family.

_ _

General Summary

• The EMR Tech I performs a variety of health information activities necessary to make sure patient documentation is collected, accurately processed, retrievable and appropriately disseminated. Depending on the primary job function staff may be responsible for retrieving patient records from designated pick up areas, prepping and scanning inpatient documentation, or prepping, scanning and linking outpatient documentation. Performing quality assurance on the their own work making sure the integrity of the record is maintained. Responds to requests for medical records from other healthcare providers and patients.

Essential Duties and Responsibilities

• Handles requests and inquiries for patient health information whether received via mail, fax, phone, or in‑person.
• Verifies the patient identity and confirms that the authorization is valid.
• Ensures the requesting party has a legal right to request a patient’s medical information.
• This position performs the following basic functions of the (HIM) Health Information Management Department:
• Collects and checks‑in inpatient, observation, and surgery charts. Following up on missing charts that are not received timely.
• Processes (assembling, scanning, and linking) current patient documentation when rounding on floors or post discharge according to the HIM Clerical Staff Productivity and Quality Procedures policy.
• Collects and processes (assembling, scanning, and linking) discharged charts from outpatient departments and visits according to the HIM Clerical Staff Productivity and Quality Procedures policy.
• Performs self‑quality checks ensuring that scanned documentation possesses necessary requirements and scans cleanly.
• Utilizes computers to increase productivity; skilled in the use of computers, adapts to new technology; keeping abreast of changes, learning new programs quickly.
• Tackles problems and takes independent action; seeks out new responsibilities, acts on opportunities. Practices self‑development and maintains current knowledge related to guidelines and standards necessary to perform job duties.
• Provides excellent customer service by being attentive and respectful; ensures understanding of customer requests; is proactive in identifying concerns or problems. Helps resolve customer service issues in a polite manner.
• Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.

Education

• High School Diploma or GED required.

Work Experience

• One year clerical experience required with computer proficiency required. One year experience in Health Information Management with demonstrated knowledge of the medical record and familiarity with an electronic medical record, preferred.

Certification/License

• Not applicable

Mental/Physical Requirements

• Considerable mental concentration for sustained periods of time with attention to detail of paramount importance. Pressures of time, accuracy, and interruptions. Must handle confidential material. Long periods of sitting is required. Must be able to handle and transport 5-10 lbs. of charts for short periods of time. Standing, walking, reaching, bending, and stooping. Must be able to push/pull computerized cart to floors and stand for extended periods of time to process records. Vision must be good. Must have finger dexterity and complete use of hands and arms. Approximately 80% of working time is spent at a computer. Must have great customer service skills and the patience to deal with difficult situations.

Working Conditions

• Standard office conditions; clean, well lit, climate controlled environment.