EMR Support & Training Specialist

WEST MICHIGAN COMMUNITY MENTAL HEALTH SYSTEM; Ludington (MI); On-site; USD 44,576 - 62,836; Full time

Job summary

West Michigan Community Mental Health System is seeking an Electronic Medical Record Helpdesk Specialist to be the first point of contact for EMR/EHR support. You will troubleshoot issues, manage tickets, assist with reporting, and provide training to end users across multiple locations.

The role requires 2+ years in helpdesk or healthcare IT, strong communication, and the ability to handle multiple tasks and priorities. Full-time position with on-site responsibilities in Ludington, MI.

Qualifications

• 2+ years of helpdesk or healthcare IT experience.
• Experience with EMR/EHR systems preferred.
• Strong troubleshooting and communication skills.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Provide helpdesk and user support for EMR-related issues and tickets.
• Collaborate with IT and external vendors to maintain EMR stability.
• Assist with data transactions, reporting, and data integrity.
• Develop user guides and training materials for EMR users.
• Contribute to process improvements and cross-functional projects.

Skills

Helpdesk support

EMR/EHR knowledge

Data reporting

Training delivery

Documentation

Customer service

Education

Info Tech or Health Info Systems degree

Tools

Ticketing system

Reporting tools

Job description

West Michigan Community Mental Health System is seeking an Electronic Medical Record Helpdesk Specialist to be the first point of contact for EMR/EHR support. You will troubleshoot issues, manage tickets, assist with reporting, and provide training to end users across multiple locations.

The role requires 2+ years in helpdesk or healthcare IT, strong communication, and the ability to handle multiple tasks and priorities. Full-time position with on-site responsibilities in Ludington, MI.