EMR Market Specialist

Pennant Group; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full benefits package

PTO & holidays

Professional development

401(k) with match

Job summary

Pennant Group seeks an EMR Market Resource to drive EMR training and adoption across regional markets, developing Pinnacle-specific content and coaching staff for optimal utilization.

You will collaborate with clinical and business leaders to implement best practices, lead go-lives, and improve documentation and workflow efficiency. Travel up to 30% is required; this is a full-time remote-friendly role based in TX.

Qualifications

• Bachelor’s degree in a health or IT field or related experience.
• 3+ years of EMR experience in healthcare settings.
• Strong knowledge of clinical workflows and healthcare ops.
• Experience in training, curriculum development, and coaching.
• Proven project management experience with rollouts and go-lives.
• Familiarity with EMR integrations and third-party tools.
• Analytical data consolidation and trend analysis.
• Willingness to travel up to 30% regionally.

Responsibilities

• Develop Pinnacle-specific EMR training content and curricula.
• Deliver on-site training across facilities and support go-lives.
• Coach staff on EMR best practices and documentation quality.
• Create SOPs and document EMR processes thoroughly.
• Lead regional EMR projects and educate leaders at basecamps.
• Engage with Clinical Market Leaders and Directors for adoption.
• Identify system gaps with clinical leaders and drive improvements.
• Assist SOX/audit processes and consolidate data for reporting.

Skills

EMR training

Curriculum development

Project management

Data analysis

Clinical workflows

Travel readiness

Education

Bachelor’s degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, or related field

Tools

EMR integrations

Vendor tools

Job description

JOB SUMMARY

The EMR Market Resource serves as a key liaison and trainer for Electronic Medical Record (EMR) systems across designated regional markets. This roleis responsible fordeveloping and delivering Pinnacle-specific training content, supporting new and existing staff, and ensuringoptimalEMRutilizationthrough ongoing education and coaching. The EMR Market Resource collaborates closely with clinical and business leaders to implement best practices, manage EMR-related projects, and drive continuous improvement in documentation and workflow efficiency.

JOB DUTIES

Training & Education

• Develop Pinnacle-specific EMR training content and curriculum tailored to regional needs.
• Assistwith the training process for newlyonboardedleaders.
• Facilitate training sessions atbasecampsfor clinical and business leadership.
• Deliver on-site training and support across facilities as needed.
• Coach staff on EMR best practices to enhance documentation quality and workflow.
• Create and implement Standard Operating Procedures (SOPs) andmaintainthorough documentation of EMR-related processes.
• Support regional acquisitions and mergers by providing on-site EMRexpertiseduring go-live events, ensuring smooth transitions and system adoption for new teams.

Stakeholder Engagement

• Maintain strong relationships with Clinical Market Leaders, Clinical Directors, Executive Directors, and Business Office Managers.
• Serve as a trusted resource and advisor for EMR-related inquiries and initiatives.
• Own the successandreport outonEMRutilizationwithin their assigned region, ensuring consistent adoption and performance.
• Collaborate with clinical leadership toidentifysystem gaps, inefficiencies, and opportunities for improvement.
• Support compliance efforts byassistingwith SOX and other audit-related processes.
• Act as a subject matter expert for EMR functionality, troubleshooting, and optimization strategies.
• Consolidateclinical data and collaborate with the Clinical Informatics Representative toidentifyregional clinical trends and areas of opportunity for system and workflow improvement.
• Assistwith auditing requests and data pulls for both business and clinical operations, ensuring accuracy andtimelydelivery of required information.
• Act as a regional advocate for EMRintegrationsimplementation, and optimization of third-party marketplace vendor tools that enhance clinical and operational workflows.

Project Management

• Design and implement evaluation tools for new residents.
• Lead rollout and adoption ofclinical and financialprojects across markets.
• Coordinate Pharmacy Connect initiatives to integrate EMR with local pharmacy systems.
• ManageeMARbackup processes and other EMR-related operational projects.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than thosestatedin this description.

QUALIFICATIONS

• Bachelor’s degree in Health Informatics, Healthcare Administration, Nursing, Information Technology, ora relatedfield (or equivalent experience).
• 3+ years of experience working with Electronic Medical Records (EMR) systems in a healthcare setting.
• Strong understanding of clinical workflows and healthcare operations.
• Experience in training, curriculum development, and coaching within clinical or business environments.
• Proven ability to manage projects, including rollouts, evaluations, and system integrations.
• Familiarity with EMR integrations and third-party vendor tools within healthcare marketplaces.
• Analytical mindset with experience in data consolidation, trend analysis, andidentifyingareas for improvement.
• Ability to travel within assigned regional markets and provide on-site support as needed.(30% travel)

Why Join Us

At Pennant Services, we don’t just manage—we lead like owners. Our unique culture is built around empowerment, accountability, and growth. We invest in people who are ready to build and own their impact.

Location: TX - Remote

Type: Full-Time

What sets us apart:

• Empowered, autonomous leadership supported by centralized resources
• A work-life balance that supports personal well-being
• Full benefits package: medical, dental, vision, 401(k) with match
• Generous PTO, holidays, and professional development
• A culture built around our core values—CAPLICO:
  • C ustomer Second
  • A ccountability
  • P assion for Learning
  • L ove One Another
  • I ntelligent Risk Taking
  • C elebrate
  • O wnership

About Pennant

Pennant Services supports over 250 home health, hospice, senior living, and home care agencies across 17 states. Our Service Center model allows local leaders to lead, while we provide the centralized clinical, HR, IT, legal, and compliance support they need to succeed.

Learn more at: www.pennantgroup.com

#Remote

The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.