EMR & Healthcare IT Support Analyst — Hybrid

CornerStone Technology Talent Services; Louisville (KY); Hybrid; USD 55,000 - 66,000; Full time

Job summary

CornerStone Technology Talent Services is seeking a Clinical Applications Analyst II to support EMR and healthcare IT in Louisville, KY. The role combines troubleshooting, user access management, and system upgrades in a hybrid work environment.

You will provide day-to-day support for EMR systems, resolve issues, configure access, and assist with deployments while training staff and collaborating with IT teammates to improve performance and user satisfaction.

Qualifications

• Experience providing technical support for IT applications or business software.
• Experience supporting clinical applications or EMR/EHR systems.
• Troubleshooting application issues and managing user accounts.
• Assisting with application implementations, upgrades, and testing.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to explain technical information to nontechnical users.

Responsibilities

• Provide day-to-day technical support for healthcare applications and EMR systems.
• Troubleshoot application issues and help users resolve system problems.
• Create and manage user accounts, update access permissions, and perform basic system configurations.
• Assist with installing, implementing, upgrading, and maintaining clinical applications.
• Test applications and system changes before they go live to ensure proper operation.
• Document troubleshooting steps and system procedures.
• Guide and train healthcare staff on how to use applications and system features.
• Collaborate with IT teams and business users to identify issues and improve performance.
• Share technical knowledge and best practices with team members.

Skills

Technical support

EMR systems

Troubleshooting

User access management

System configurations

Job description

CornerStone Technology Talent Services is seeking a Clinical Applications Analyst II to support EMR and healthcare IT in Louisville, KY. The role combines troubleshooting, user access management, and system upgrades in a hybrid work environment.

You will provide day-to-day support for EMR systems, resolve issues, configure access, and assist with deployments while training staff and collaborating with IT teammates to improve performance and user satisfaction.