Team Lead, Long Term Housing

YWCA Rochester; City of Rochester (NY); Vor Ort; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

YWCA Rochester seeks a dedicated leader to oversee the Long-Term Housing programs, ensuring quality, fiscal responsibility, compliance, and strong resident and staff support. The role includes supervising staff, coordinating with the Director, and maintaining accurate records in HMIS.

The position requires an Associate’s degree in a related field and at least three years in case management, plus one year in supervision and experience with housing stability challenges.

Qualifikationen

• Must have strong case management and documentation skills.

Aufgaben

• Lead day-to-day operations for Long-Term Housing programs and ensure staff follow guidelines.
• Coordinate with Director on staffing, property, and resident concerns.
• Ensure program quality, service delivery, and compliance with funder requirements.
• Enter data into HMIS and maintain household files per standards.
• Develop partnerships with YWCA and community resources to support participants.
• Attend meetings and participate in community workgroups related to Continuum of Care.

Kenntnisse

Accountability

Commitment to Excellence

Flexibility/Adaptability

Knowledge & Experience in the Field

Ausbildung

Associate’s degree in Social Work, Psychology or Human Services related

Tools

Microsoft Office

Jobbeschreibung

Provide leadership and oversight for the day-to-day operations of Long-Term Housing programs, ensuring program quality, fiscal responsibility, compliance, and effective support for residents and staff.

Job Duties:

• 1. Assist with the overall daily functions of the Long-Term Housing program and ensure staff perform in accordance with program guidelines.
• 2. Communicate regularly with the Director to appropriately address staffing, property, and resident-related concerns.
• 3. Support staff accountability for performance, documentation, service delivery, and overall program quality.
• 4. Perform regular quality assurance audits as identified by the program Director.
• 5. Responsible for submitting timely and accurate reports to Director.
• 6. Provide case management and service coordination, including consistent communication to support households and address barriers to housing stability.
• 7. In the absence of a Case Manager, Team Lead will assume full responsibility for the site until the Case Manager joins the shift.
• 8. Develop YWCA and community partnerships that can be beneficial to program participants.
• 9. Develop and maintain a strong working relationship with property management, including consistent communication to support households and address barriers to housing stability.
• 10. Enter timely and accurate data into HMIS (Homeless Management Information System) per coordinated access and YWCA policies.
• 11. Develop goals, document all contacts, income changes and outcomes in HMIS.
• 12. Maintain household files per YWCA and funder standards.
• 13. Communicate and case conference regularly with the Director and other outside organizations working with program participants.
• 14. Link families to appropriate services and activities within and outside YWCA as identified in the program participant individualized service plan.
• 15. Assist program participants with the re-certification process as needed.
• 16. Case Conference with property rental manager, providers, and other community resources.
• 17. Participate in community workgroups/meetings as it relates to the Continuum of Care and coordinated access.
• 18. Demonstrates understanding of and sensitivity to cultural differences, person centered practices and trauma informed care.
• 19. Demonstrate compliance with all appropriate HIPAA Privacy and Security Standards as defined by the YWCA of Rochester & Monroe County.
• 20. Attend monthly department meetings and all‑staff meetings.
• 21. Perform other duties as requested.

Experience and Education Qualifications

• Associate’s degree in Social Work, Psychology or Human Services related.
• Three (3) years’ experience in case management/counseling.
• Minimum 1 year of experience in program supervision and working with mentally ill, MICA and substance abuse populations.

Core Competencies

• Accountability
• Commitment to Excellence
• Flexibility/Adaptability
• Knowledge & Experience in the Field

Knowledge, Skills and Abilities

• Experience with Microsoft office including Excel.

Additional Requirements

• Must possess a valid NYSDL and have access to a vehicle.
• Ability to work evenings (12 pm to 8 pm regular shift) plus on‑call responsibilities.