Shelter Case Manager, Outreach/Peer Support

Accesshelps; Medford (OR); On-site; USD 40,000 - 55,000; Full time

Job summary

A nonprofit organization in Medford, Oregon, is seeking a compassionate Shelter Case Manager to support individuals in an ACCESS shelter. This role focuses on providing trauma-informed care and helping participants achieve long-term housing stability. The ideal candidate should have experience working with vulnerable populations facing issues such as houselessness and mental health challenges. Responsibilities include developing housing plans and providing ongoing support to enhance participants' skills for maintaining permanent housing.

Qualifications

• Experience working with individuals impacted by houselessness.
• Knowledge of substance use and mental health challenges.
• Strong supportive and compassionate communication skills.

Responsibilities

• Provide trauma-informed support to shelter residents.
• Partner with participants to develop individualized housing plans.
• Help participants build skills for permanent housing.

Job description

The Shelter Case Manager, Outreach/Peer Support is a key member of a multidisciplinary team dedicated to helping shelter participants achieve long‑term housing stability. This role provides compassionate, trauma‑informed support to individuals residing in an ACCESS shelter, including seniors, people with disabilities, and people experiencing significant vulnerabilities.

The ideal candidate brings experience working with individuals impacted by houselessness, substance use, mental health challenges, and trauma histories. This position partners closely with participants to develop individualized housing plans rooted in participant choice, self‑determination, and empowerment. Through coordinated care, consistent engagement, and strength‑based support, the Shelter Case Manager helps participants build the skills and stability needed to successfully transition into and maintain permanent housing.