Empowering Call Center Supervisor: Drive Results & Growth

ACT; Norman (OK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Career advancement

Bonus opportunities

Positive environment

Employee ownership

Job summary

Advanced Call Center Technologies seeks an energetic Supervisor to join our team. You will directly supervise 10-25 agents in a call center production environment, coaching for quality and productivity while driving results.

Ideal candidates have management experience, strong communication and organizational skills, and are self-driven to meet company and client goals. ACT offers opportunities to advance, bonus potential, and an ownership program.

Qualifications

• Previous Experience Managing in a Call Center Environment.
• High School diploma or GED.
• Must be able to successfully pass criminal background check.
• MS Office proficiency.

Responsibilities

• Monitors associates real-time productivity to achieve production and revenue goals.
• Coaches and develops associates to improve quality, performance and productivity.
• Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
• Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
• Ensures associates adhere to company and client policies and standards.
• Tracks and reports the associates daily performance and productivity.
• Monitors and maintains work volume statistics.
• Monitors associates calls to ensure demeanor, accuracy, and policy adherence.
• Takes escalated customer calls and recommends corrective services to address complaints.
• Assists in determining work procedures and scheduling.

Skills

Call center management

MS Office

Interviewing

Education

High School diploma or GED

Tools

MS Office

Job description

Advanced Call Center Technologies seeks an energetic Supervisor to join our team. You will directly supervise 10-25 agents in a call center production environment, coaching for quality and productivity while driving results.

Ideal candidates have management experience, strong communication and organizational skills, and are self-driven to meet company and client goals. ACT offers opportunities to advance, bonus potential, and an ownership program.