Employment Services Technician 1/2 Flex

State of Alaska; Highland Park (AK); On-site; USD 52,000 - 78,000; Full time

Job summary

State of Alaska’s Department of Labor and Workforce Development seeks an Employment Services Technician 1/2 in Fairbanks. This role focuses on customer service with extensive public interaction by phone, email, and in person, supporting job seekers, employers, and partners through outreach and training.

The position works within the General Government Unit (GGU) at Range 14/15, with opportunities for growth to Level 2 following successful performance and training.

Qualifications

• Adaptability: adjusts work to changing demands while gathering information and thinking critically.
• Clerical: filing, typing, data entry, record-keeping, forms.
• Customer Service: assess needs, provide information, resolve issues, satisfy expectations.
• Financial Management: budget awareness and expenditure monitoring.
• Interpersonal Skills: build relationships and handle diverse situations with tact.

Responsibilities

• Provide services to job seekers, employers, and partners through outreach and referrals.
• Administer JVSG programs.
• Administer WIOA programs.
• Administer STEP program.

Skills

Adaptability

Clerical

Customer Service

Financial Management

Interpersonal Skills

Job description

Attention Alaska Residents!

The Department of Labor and Workforce Development, Division of Employment and Training Services, is recruiting for an Employment Services Technician 1/2 located in Fairbanks! No Cover Letter Required!

This position is in the General Government Unit (GGU) at a Range 14/15.

What you will be doing:

This Employment Services Technician (EST) position is customer-service driven and involves extensive contact with the public and staff via phone, email, and video communication, as well as face to face. In this position, you will:

• Provide services to job seekers, employers, and partner agencies through outreach, referrals, training, and education.
• Administer the Jobs for Veterans State Grant (JVSG).
• Administer Workforce Innovation and Opportunity Act (WIOA) programs.
• Administer the State Training and Employment Program (STEP).

Our Mission, Values, and Culture:

The Department of Labor and Workforce Development, Division of Employment and Training Services’ mission is to provide labor exchange, employment and training services, and unemployment insurance to Alaskans and Alaska businesses to advance opportunities for employment and provide economic stability for communities in Alaska. The Fairbanks Job Center (FJC) team is a dynamic professional staff, with diverse roles and expertise, cross-trained to work together for the development of a successful workforce. Our core values are Integrity, Teamwork, Respect, Customer Service, Communication, Excellence, Training and Creativity.

Benefits of Joining Our Team:

The Division of Employment and Training Services is devoted to comprehensive workforce development for both its staff and customers. Our staff have strong core values and a solid commitment to the work we do, and we recognize that each individual has a specialized skillset that brings value to the team. Your training will include on-the-job learning with seasoned staff, as well as formal training via online video modules and ongoing webinar opportunities. The work week for this position is Monday - Friday, 7.5 hours per day between the hours of 8am - 5pm.

The Working Environment You Can Expect:

This EST position is stationed in the Fairbanks Regional Office Building (FROB), 675 7th Avenue, Station B; our building has free covered parking with electrical plug-ins and sits adjacent to Veteran’s Memorial Park in beautiful downtown Fairbanks. You will be located inside the newly remodeled Fairbanks Job Center (FJC), which has a team-centered, professional working environment with an emphasis on exceptional customer service.

This position requires regular travel via state vehicle, occasional in-state travel and possible out-of-state travel, in addition to the ability to access military bases and installations.

Who We Are Looking For:

We are interested in candidates who possess some or all of the following position specific competencies:

• Adaptability: Adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
• Clerical: Knowledge of filing, typing, entering data, maintaining records, and using and completing forms.
• Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Financial Management: Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies.
• Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities and other individual differences.

To view the general description and example of duties for the position, please go to the following link: https://www.governmentjobs.com/careers/Alaska/classspecs

Employment Services Technician Level 1:

One year of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

Employment Services Technician Level 2:

One year of experience as an Employment Services Technician 1 with the State of Alaska or equivalent elsewhere. OR Two years of experience such as providing employment services; coordinating training services; conducting skills assessments; making referrals to community support services; assisting individuals apply for federal/state financial assistance or benefits; providing services to the public; explaining policies, procedures, services, or requirements to the public; resolving customer complaints or problems; calculating costs, refunds, taxes, or benefits; providing written explanations, summaries, reports, or correspondence; or locating and inputting information into data systems such as reservation, ticketing, or application systems.

This recruitment is open to Alaska Residents only. Applicants must meet Alaska Residency Requirements in order to be considered for employment at this time.

This is a flexibly staffed position with the opportunity to advance to Level 2 upon management’s assessment that the incumbent is performing adequately and has successfully completed training as an Employment Services Technician 1.

Applicants must possess a valid driver’s license. Proof of licensure will be required prior to reporting to duty.

• A list of three (3) professional references, one of which should be your most recent supervisor, including name, job title, employer, and current daytime phone number(s).
• A copy of your last two (2) performance evaluations. If performance evaluations are unavailable, provide two (2) professional letters of recommendation from someone other than your three (3) professional references.
• A copy of your current, valid Driver's License.

Legal Employment: The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

Education: If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts must be attached at the time of application or submitted to the contact information below prior to the close of recruitment. If you’re unable to attach to your application, email it to the contact provided in the job posting. If email is not an option, please call the contact person to obtain a fax number.

Work Experience: If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

Bargaining Unit: If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you must mark that it does not apply to you.

Multiple Vacancies: This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Notice: Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

EEO Statement: The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or [phone] in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Workplace Alaska Application Questions & Assistance: Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or [phone] if you are located in the Juneau area. Requests for information may also be emailed to [e-mail]

Teresa Abbe
Employment Services Technician 3
Phone: [phone]
[e-mail]