Eligibility Technician 2

State of Alaska; Highland Park (AK); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Competitive benefits package

Job stability

Job summary

State of Alaska is seeking an Eligibility Technician 2 to join the statewide Public Assistance Eligibility Team in Fairbanks. You will help Alaskan families, the elderly, and others access benefits by explaining information and determining eligibility with empathy.

The role emphasizes customer service, clear communication, and accuracy in case processing, with opportunities for professional growth within the Division of Public Assistance. Alaska residency is required for consideration.

Qualifications

• Minimum qualifications include customer service experience, ability to determine program eligibility, and strong communication skills.
• Knowledge of how public assistance programs operate and applicable regulations is preferred.
• Ability to explain complex information clearly and handle sensitive cases with empathy.

Responsibilities

• Serve as part of the statewide Public Assistance Eligibility Team.
• Interact with the public and explain information to determine benefits.
• Support implementation of the eligibility workflow across statewide offices.
• Maintain accurate case records within required timeframes.

Skills

Customer Service

Eligibility Determinations

Technical Competence

Oral and Written Communication

Problem Solving

Education

Associate degree or higher (related field)

Job description

This Position Is Open To Alaskan Residents Only.

What you will be doing:

In this role, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, the elderly, and other individuals in need reach higher levels of independence and self-sufficiency by connecting them with the public assistance programs our agency offers. You will also have the opportunity to interact extensively with the public, being empathetic while explaining the need for information or determining benefits.

Being empathetic while explaining the need for information or determining benefits is a strong asset for this position.

Our organization, mission, and culture:

The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with the basic living expenses and promoting self-sufficiency.

We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural, geographic, and economic diversity.

We are responsible managers of the public programs that we are entrusted with. We aim to achieve success by focusing on continuous improvement.

The benefits of joining our team:

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites.

We provide a competitive benefits package, flexible work schedules, and job stability.

The working environment you can expect:

The work location is in our Fairbanks office at 675 7th Ave,Fairbanks, Alaska 99701.

This position joins a statewide eligibility workflow team in local Public Assistance offices across the state.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. We aim to develop a more modern and adaptable system that can serve Alaskans better.

Who we are looking for:

The ideal candidate will possess some or all of the following position‑specific competencies in addition to the minimum qualifications listed below:

• Customer Service:Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Eligibility Determinations: Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures required to evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.
• Technical Competence:Uses knowledge that is acquired through formal training or extensive on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
• Oral and Written Communication:Expresses information to individuals or groups effectively, considering the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving:Identifies problems; determines accuracy and relevance of information; uses sound judgement to generate and evaluate alternatives, and to make recommendations.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2: https://www.governmentjobs.com/careers/Alaska/classspecs

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations. Substitution: Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:

1. Three (3) professional references, whom we may contact by phone, are required. One (1) of these references must be your current or most recent supervisor, if not already provided in the application.
2. Current performance evaluation, if available.
3. A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualifications competencies, if not already provided in the application.

CLASSIFICATION

This position is currently under review as part of the Public Assistance Field Services Study; therefore, the title and/or pay range currently assigned may be subject to change upon implementation of this class study.

EDUCATION

To verify education is being used to meet and/or support the required minimum qualifications/competencies, you must fill in the Education section of the application If you have not obtained a degree, please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not, transcripts will be required before employment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

If education is completed in a foreign college or university, it may be used to meet the above requirements, if applicable. If utilizing this education, you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. The omission of the required documentation listed will result in an incomplete application, and you will not receive further consideration.

WORK EXPERIENCE

When using work experience not documented in your application, please provide the employer's name, job title, employment dates, and whether you worked full-time or part-time. Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.

If you have currently or previously been appointed to a flexibly staffed position, please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required because minimum qualifications require experience at a particular level, and the lower level may not be considered. If this information is not accurately reflected in your application, this may cause the processing of your application for consideration to be delayed. NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting. The State of Alaska does not provide VISA Employer sponsorships.

MULTIPLE VACANCIES

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations, auxiliary aids, or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal‑opportunity employer.

For specific information in reference to the position, feel free to contact the hiring manager at:

Gwen Nelson / Eligibility Technician 4

Phone: [phone]

Email: [e-mail]