Employment Services Operations Manager

State of Indiana; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

The State of Indiana's Department of Workforce Development seeks an Employment Services Operations Manager to oversee WIOA Title III Employment Services and related programs, ensuring compliance with federal requirements and program goals.

The role requires strategic planning, policy development, budget management, and leadership of a team; you will act as SME for workforce programs and drive performance improvements.

Qualifications

• 10+ years of experience in workforce programs or similar operations management role.
• Mastery-level knowledge of program subject matter and federal/state employment laws.
• Strong strategic planning and financial analysis skills including budget and grants management.
• Ability to develop and implement policies, analyze operations, and manage performance metrics.
• Experience recruiting, supervising, and providing feedback to employees.
• Demonstrated ability to work effectively with diverse stakeholders and present to executive leadership.

Responsibilities

• Oversee delivery of WIOA Title III Employment Services and related programs to meet federal requirements and program goals.
• Provide strategic planning expertise, policy development, and budget management guidance to guide performance improvement.
• Lead a team and serve as the Subject Matter Expert for applicable workforce programs.

Skills

Experience in workforce programs or **

Strategic planning

Financial analysis

Policy development

Team leadership

Stakeholder management

Executive presentation

Job description

The Employment Services Operations Manager serves within the Indiana Department of Workforce Development's Service Delivery and Field Operations Division, overseeing the delivery of WIOA Title III Employment Services and related programs to meet federal requirements and program goals. The role requires strategic planning expertise, policy development, budget management, and technical assistance to guide performance improvement and issue resolution. This position leads a team and serves as the Subject Matter Expert for applicable workforce programs.

Key qualifications

• 10+ years of experience in workforce programs or similar operations management role
• Mastery-level knowledge of program subject matter and federal/state employment laws
• Strong strategic planning and financial analysis skills including budget and grants management
• Ability to develop and implement policies, analyze operations, and manage performance metrics
• Experience recruiting, supervising, and providing feedback to employees
• Demonstrated ability to work effectively with diverse stakeholders and present to executive leadership