Employment Services Manager

One Southern Indiana; Jeffersonville (IN); On-site; USD 42,000 - 62,000; Full time

Job summary

New Hope Services (NHS) is seeking a skilled supervisor to manage day-to-day operations of our employment services in Southern Indiana. You will supervise Employment Consultants and a Job Coach, ensuring staff are trained, supported, and evaluated while maintaining compliant program delivery.

You will also oversee client files, billing, referrals, and coordination with Vocational Rehabilitation and other partners, delivering services that protect health, safety, and welfare of consumers.

Qualifications

• College degree in Social Services or related field preferred.
• Minimum of two years of experience in Employment Services.
• Proficient in Microsoft Office applications (Word, Excel).
• Must successfully pass a criminal background check and pre-employment drug screen.

Responsibilities

• Oversee day-to-day operations of employment services.
• Supervise Employment Consultants and Job Coach including hiring, training, performance monitoring and evaluation.
• Ensure staff are trained and qualified to provide services efficiently.
• Schedule and supervise staff to meet consumer needs and service delivery goals.
• Maintain client files and ensure monthly billing/documentation meet standards.
• Coordinate meetings, referrals, and collaboration with partner agencies.

Skills

Driver's license

Professional demeanor

Strong communication

Time management

Confidentiality

Flexible schedule

Caseload coverage

Education

College degree in Social Services

Tools

Microsoft Office (Word, Excel)

Job description

New Hope Services (NHS) is proudly celebrating 65 years of service to Southern Indiana and our extended service area. NHS has built the capacity to provide a full continuum of human services from child and family support through ability services. Our unique expertise in developing affordable housing allows us to also partner with the communities we serve to have an even greater positive economic and community development impact.

Supervisory Responsibilities:

• Responsible for the day-to-day operations and coordination of employment services
• Responsible for the supervision of Employment Consultants and Job Coach including hiring, training, service delivery, performance monitoring, and evaluation
• Assure that all program employees are adequately trained and qualified to provide efficient and effective services
• Schedule and supervise employment services staff in a manner that results in efficient delivery of services and that meets consumer needs

Responsibilities:

• Maintain client files with current documentations according to New Hope, FSSA, CARF, DRS, VR and Medicaid standards, and oversee, the recording and compilation of monthly billing and documentation
• Coordinate meetings and conduct meetings/conferences for clients and coordinate referrals when needed for specific services
• Be accessible, flexible, and cooperative to the various customer groups, and their needs
• Provide all services in compliance with applicable program regulations and best practices as in accordance with all applicable laws and CARF, BDDS, DRS, & VR
• Ensure that all individual billing and related documentation is accurate, complete, and submitted per program expectations
• Ensure the program operates in a fiscally responsible manner (billing submitted on time, accurately, meet budgetary expectations, and assist in reducing mileage costs for the department)
• Maintain professional, working relationship with Vocational Rehabilitation, Schools and other community connections
• Assure all services are delivered in a manner that, protects the health, safety, and welfare of the consumers served
• Perform tasks as requested and held directly responsible to the Director of Social Services
• Deliver services in accordance with PCISP/NOA/IHP or other written and approved program plans
• Serve as a working manager and carry caseloads as needed
• Be willing to respond, when off duty, for emergency needs of clients and staff
• Assist staff when needed to ensure efficient operation of New Hope Services, Inc., Ability Services
• Serve on Committees needed to ensure the efficient operation of New Hope Services, Inc., Ability Services
• Be thoroughly familiar with and review at least annually, the Employee Handbook
• Participate in training requested and offered by Vocational Rehabilitation, and New Hope Services, Inc., Ability Services
• Attend Admission and exit meetings, and other meetings as required by funding source when requested by Director of Social Services
• Maintain confidentiality regarding all clients, personnel, and financial matters of New Hope Services
• Contribute to the team effort to accomplish goals/mission of New Hope Services, Inc.

Required Skills & Abilities

• Valid driver's license, proof of insurance meeting company requirements, and reliable transportation for client transportation needs.
• Current or ability to obtain and maintain required certifications, including TB screening, CPI, CPR, First Aid, and Universal Precautions.
• Professional demeanor with the ability to build positive relationships with clients, coworkers, and community partners.
• Strong communication, organizational, problem-solving, and time management skills.
• Flexible schedule to meet client and program needs.
• Understand and Maintain a high level of confidentiality of staff and clients.
• Good communication and problem solving skills.
• Must be able to assist with coverage of caseloads when consultants are unavilable.
• Knowledge of Employment Services programs as well as applicable regulations governing these programs.

Education/Experience

• College degree in Social Services, or a related field preferred.
• Minimum of two years of experience in Employment Services.
• Proficient in Microsoft Office applications, including Word and Excel.
• Must successfully pass a criminal background check with no disqualifying findings and a pre-employment drug screen.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, and talk or hear.
• Occasionally required to lift and/or move up to 40 pounds.
• Specific vision abilities required include close vision and distance vision.

Access to Protected Health Information (PHI)

This position has full access to Client PHI, subject to minimum necessary and need to know, in addition to limited access to Employee PHI, subject to minimum necessary and need to know, as needed to perform administrative functions.

• Medical
• Vision
• STD
• Life Insurance - company paid
• Employee Assistance Program - company paid
• Accident & Critical Illness
• 401k - annual company match (% varies)
• Paid Vacation, Paid Sick Time, Paid Personal Days, Paid Holidays