Service Coordinator (Social Services / Case Manager) - Sibley

Hope-Haven-Inc.; Sibley (IA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

403B retirement plan

Flexible Spending

EAP

PTO & Leave

FMLA

Dayforce Wallet

Job summary

Hope Haven is seeking a Service Coordinator to act as the internal case manager for adults, developing person-centered plans, leading cross-functional teams, and advocating for people served. The role includes coordinating enrollment teams, ensuring assessments, and maintaining comprehensive service plans.

You will lead the support teams, arrange funding and paperwork with regulatory bodies, and serve as the main contact for families and case managers, ensuring services align with individual

Qualifications

• Education must align with human services; leadership or coordination experience preferred.
• Ability to apply knowledge of mental, physical, and social impairments.
• Strong communication and computer skills; willingness to meet health and background requirements.

Responsibilities

• Receive referral packets and coordinate enrollment.
• Lead the enrollment team across service areas.
• Develop and maintain person-centered service plans and behavior/support plans as needed.
• Schedule and lead support team meetings; ensure timely reviews and documentation.
• Serve as liaison with family, case managers, and other stakeholders.

Skills

Excellent communication (verbal & writ

Computer literate

Leadership/coordinator experience

Valid driver’s license

Reliable transportation

Background checks clearance

Health assessment readiness

Education

BA/BS in Human Service field

AA Degree + 2 years experience

4 years experience in population served with leadership

Tools

Setworks

Job description

Hope Haven is growing and we're looking for a Service Coordinator to work within our adult services. In this role, the Service Coordinator would act as the internal case manager by developing person-centered plans, leading teams and being an advocate for persons supported.

Benefits:

• Health Insurance coverage by Wellmark Blue Cross Blue Shield
• Free $15,000 Term Life Insurance Policy
• 403B Retirement Plan with 8% employer match after one year
• Flex Spending – put aside pretax dollars used for medical & dependent care reimbursement.
• Supplemental Benefits: Accident, Critical Illness, Dental, Vision, Short Term Disability, Long Term Disability, and Voluntary Life.
• Paid Time Off (PTO) and Temporary Medical Leave (TML)
• Holidays based on status of employment
• Bereavement Leave
• Military Leave
• Jury Duty
• Employee Assistance Program (EAP)
• FMLA (Family Medical Leave Act)
• Student Loan Forgiveness (PSLF Program)
• BVU Partnership Educational Benefits
• Pay on Demand with Dayforce Wallet

Duties and Responsibilities:

• Receive referral packets.
• Arrange enrollment team from prospective support team (enrollment team will consist of a lead staff member from each prospective service area: community living, employment, day hab, mental health, other)
• Ensure completion of necessary assessments.
• Ensure support team meetings are scheduled initially and annually and additionally as needed.
• Lead the support teams in developing supports and services that focus on the person’s dreams, desires, and aspirations. Develop person-centered service plans.
• Create the service plan. Maintain well written, consistent, comprehensive, and up-to-date service plans.
• Ensure all supplemental pieces to the service plan are complete (including behavior support plan as needed, crisis intervention plan, rights restrictions).
• Lead the support team meetings.
• Provide training as necessary to assure that teaching procedures are clear to Direct Support Staff.
• Complete required reviews (i.e. Q quarterly progress reports according to service plan, review of behavior support plan, and rights restrictions for Hab and ID services)
• Enroll and discharge all clients in Setworks. Keep reports in Setworks. up to date and maintain current information in the demographic data base.
• Be the custodian of the central file. Keep all records up to date in the central file.
• Complete annual central file reviews and monthly peer reviews.
• Be the contact person at Hope Haven for family members, case managers, and significant others. Act as liaison between these people and Hope Haven staff.
• Lead the support team in arranging/obtaining/maintaining funding for services including eligibility determination and ensure completion of all necessary paperwork required by regulatory and/or funding agencies and/or Hope Haven policies.

Qualifications:

• Education
  • BA or BS degree in Human Service field (psychology, social work, counseling, sociology, education with special ed endorsement, etc.) This may also be an RN degree with experience working with populations served. OR
  • AA Degree with 2 additional years of experience in population to be servedOR
  • 4 years of experience with population that is to be served with at least 2 of those years in a leadership or coordinating role.
• Ability to apply knowledge of mental, physical, and social impairments and their probable effect on personal, social, and community adjustment.
• Excellent communication (verbal and written).
• Computer literate or have basic knowledge computer skills.
• Committed to the philosophy of integration.
• Valid Class C driver’s license required, unless driving a vehicle with a capacity of 8 or more, then a Class “D” license will be required and be an insurable driver with our insurance company.
• Clearance from all applicable background checks as required by service standards.
• Ability to pass a health assessment at time of hire and ability to maintain up to date health assessment as requested per regulations.
• Reliable Transportation.
• Provide proof of state minimum liability insurance coverage.

Physical Requirements:

• Requires physical mobility to walk, stoop, stand, sit, and climb steps.