Case Manager

Toledo Community Foundation; Toledo (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Catholic Charities in Toledo is seeking a Case Manager to help stabilize families in crisis by providing resources, education, and support in a safe environment. You will develop and implement an individual service plan with clients and may pursue Community Health Worker certification.

The role involves coordinating services, advocating for clients, maintaining case files, and entering data for reporting. Travel within the Diocese of Toledo and collaboration with partner agencies are expected.

Qualifications

• Bachelor's degree in Social Work, Psychology, or Sociology with 1-3 years in social services or case management.
• Proficiency with Microsoft Excel and Word, and knowledge of local community resources.
• Maintain a valid driver's license and ability to travel within the Diocese of Toledo.
• Background check (BCI/FBI) required prior to employment and every 5 years.

Responsibilities

• Conduct initial assessments and coordinate services, empowering clients to overcome barriers.
• Provide ongoing help navigating services, offering referrals, and advocating for client needs.
• Help clients set personal goals such as budgeting, job search, education, and life skills.
• Connect clients with housing, healthcare, mental health services, employment programs, and benefits.
• Maintain accurate case files and report outcomes to supervisors.
• Enter client data in tracking databases and support monthly statistics and reporting.
• Assist the Program Coordinator with statistics and activity reports.
• Provide life-skills instruction, mentorship, and community advocacy; conduct periodic home visits.
• Perform other duties as assigned by the supervisor.

Skills

Microsoft Excel

Microsoft Word

Education

Bachelor's degree in Social Work, Psychology, or Sociology

Job description

Posted: July 27, 2026
Expires: September 25, 2026

Catholic Charities

JOB DESCRIPTION

Summary/objective

The Case Manager is responsible for helping stabilize families and individuals in crisis by providing resources and support to educate, empower, and encourage them in a safe, predictable environment. They will work directly with clients to develop and implement an individual service plan, based on their specific needs. May be required to obtain Community Health Worker certification and maintain caseload upon receiving same.

Essential functions

• The case manager will conduct an initial assessment of the client's needs, coordinate services, empower individuals and families to overcome barriers to achieving personal and professional goals, and develop strategies to address them.
• Works closely with the clients to provide ongoing help in navigating available services and resources to meet their needs and offers appropriate referrals. Maintain regular contact with clients to track progress, adjust plans, and provide ongoing support. Acts as an advocate for client needs in the community.
• Assist clients in developing and working toward personal goals to help them gain independence. These goals may include creating a budget, searching for a job, job preparedness, completing an education, attending life skills workshops/training, maintaining healthy relationships, or seeking spiritual growth.
• Connect clients with community resources, including housing, healthcare, mental health services, employment programs, and benefits assistance.
• Keep accurate case files, record client interactions, and report outcomes to supervisors in accordance with program and related funding requirements. Case files must be kept current and well-organized.
• Enters client data in applicable client tracking databases and tracks and reports appropriate data for monthly statistics, grants, and other reporting needs.
• Assists the Program Coordinator in maintaining client statistics and completing activity reports.
• Teaches life skills, mentors clients, and advocates for client needs within the community or with partner organizations. The program might require periodic home visits. Each location may have additional specific responsibilities within local case management services.
• Performs other related duties, as assigned by the supervisor.

Qualifications

• Bachelor's degree from an accredited college or university, in Social Work, Psychology, or Sociology, with 1-3 years of relevant work experience in social services, case management, or working with vulnerable populations is highly valued
• Proficiency with Microsoft Excel and Word, and knowledge of local community resources.
• Maintain a current driver's license, with the ability to travel within the Diocese of Toledo.
• Successful BCI/FBI background check, prior to employment, and every 5 years.