Employment Security Representative I

Jobtailor; Tallahassee (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor is seeking a detail-oriented claims processing professional to handle reemployment assistance claims, conduct eligibility reviews, and provide accurate information to claimants and employers. The role emphasizes data collection, analysis, and high-quality customer service in a public-facing environment.

Responsibilities include researching records, explaining applicable laws, referring to appropriate programs, and guiding customers to claim filing resources.

Qualifications

• Ability to communicate verbally and in writing.
• Ability to maintain records and prepare reports.
• Ability to communicate through a variety of methods.
• Ability to establish and maintain effective relationships with others.
• Ability to resolve inquiries with customers.
• Ability to deal with the public in a tactful, courteous manner.
• Ability to collect, record, evaluate, and analyze data.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to process information using a computer system.
• Level 2 Security Background Screening is required (fingerprinting and background check).

Responsibilities

• Process initial, additional, and reopen reemployment assistance claims.
• Perform specialized work assignments within units (work search audits, eligibility reviews, job service registration, issues, rejected weeks, returned employer notices).
• Determine issues, concerns, and complaints from claimants, employers, and customers.
• Access and research records to resolve issues or refer to program specialists or supervisors.
• Explain points of law and determinations regarding eligibility for reemployment benefits.
• Research and explain reemployment program details to callers and direct them to filing locations.
• Refer claimants to community resources and One-Stop centers.

Skills

Verbal communication

Written communication

Record keeping

Data analysis

Customer service

Independent work

Organizational skills

Tools

Computer systems

Job description

• Process initial, additional, and reopen reemployment assistance claims.
• Performs specialized work assignments and other related work as required within the units including but not limited to work search audits, eligibility reviews, job service registration, potential issues, rejected weeks, and/or returned employer notices.
• Determines issues, concerns, and/or complaints from claimants, employers, and other customers.
• Access and research necessary records to either resolve those issues or refer to a specific or appropriate program specialist or supervisor.
• Explains points of law and reasons for determinations regarding eligibility for reemployment assistance benefits.
• Research and explain the reemployment assistance program at the request of callers and direct them to the appropriate place to file a claim.
• Refer to various community resources and to One-Stop centers as appropriate.

Requirements

• Ability to effectively communicate verbally and in writing.
• Ability to maintain records and prepare reports.
• Ability to communicate effectively, through a variety of methods.
• Ability to establish and maintain effective relationships with others.
• Ability to communicate with customers for the purpose of resolving inquiries.
• Ability to deal with the public in a tactful, courteous and effective manner.
• Ability to collect, record, evaluate, and analyze data.
• Ability to work independently.
• Ability to plan, organize, and coordinate work assignments.
• Ability to process information using a computer system.
• A Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.

Core Competencies

Demonstrates expertise in processing reemployment assistance claims, conducting eligibility reviews, and effectively communicating with claimants and employers. Proficient in data collection, analysis, and maintaining accurate records while providing excellent customer service.

Highest-signal resume keywords

• Reemployment Assistance Claims Processing
• Eligibility Reviews
• Data Collection And Analysis
• Effective Communication
• Customer Service

ATS Optimization Keywords

Hard Skills

• Claims Processing
• Eligibility Review
• Data Analysis
• Record Maintenance
• Report Preparation

Soft Skills

• Effective Communication
• Relationship Building
• Tactful Interaction
• Independent Work
• Organizational Skills

Certifications & Qualifications

• Level 2 Security Background Screening

Industry Keywords

• Reemployment Assistance Program
• Work Search Audits
• Job Service Registration
• Community Resources
• One-Stop Centers

Tools & Technologies

• Computer Systems