Benefit Programs Specialist I/II

Jobtailor; Martinsville (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Jobtailor in Martinsville, VA seeks a detail-oriented eligibility interviewer to conduct client interviews, determine program eligibility, and process financial assistance applications. You will analyze data, compute assistance plans, and assess client employability.

Strong communication skills and knowledge of human behavior are essential, as is experience with office software and general PC use. This role emphasizes accurate data gathering and sensitive client interaction.

Qualifications

• High school diploma supplemented with training and related work experience or any equivalent combination of training and experience.
• Knowledge of basic human behavior.
• Skills in operating a personal computer and associated office software.
• Ability to communicate effectively both orally and in writing.
• Ability to interview, gather information, and evaluate situations.
• Ability to analyze information, apply common sense understanding to carry out instructions.

Responsibilities

• Conducts interviews of persons to determine eligibility for assistance.
• Explains nature of temporary assistance benefit programs.
• Processes applications for financial assistance and diversion.
• Evaluates consistency and completeness of data secured.
• Computes assistance plans.
• Evaluates employability of clients and explores potential sources of income.

Skills

Interviewing Skills

Data Evaluation

Financial Assistance Processing

Effective Communication

Human Behavior Knowledge

Education

High school diploma with training/experience

Tools

Office Software

Personal Computer

Job description

• Conducts interviews of persons to determine eligibility for assistance.
• Explains nature of temporary assistance benefit programs.
• Processes applications for financial assistance and diversion.
• Evaluates consistency and completeness of data secured.
• Computes assistance plans.
• Evaluates employability of clients and explores potential sources of income.

Requirements

• High school diploma supplemented with additional training and related work experience OR any equivalent combination of training and experience.
• Knowledge of basic human behavior.
• Skills in operating a personal computer and associated office software.
• Ability to communicate effectively both orally and in writing.
• Ability to interview, gather information, and evaluate situations.
• Ability to analyze information, apply common sense understanding to carry out instructions.

Core Competencies

Demonstrates expertise in conducting interviews to assess eligibility for assistance and evaluating client employability. Proficient in processing applications and analyzing information to develop assistance plans.

Highest-signal resume keywords

• Interviewing Skills
• Data Evaluation
• Financial Assistance Processing
• Effective Communication
• Human Behavior Knowledge

ATS Optimization Keywords

Hard Skills

• Application Processing
• Data Analysis
• Assistance Plan Computation

Soft Skills

• Effective Oral Communication
• Effective Written Communication
• Information Gathering

Industry Keywords

• Temporary Assistance Programs
• Eligibility Determination
• Employability Evaluation

Tools & Technologies

• Personal Computer
• Office Software