Claim Support Processor

Jobtailor

Dearborn (MO)

On-site

USD 36,000 - 48,000

Full time

4 days ago

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Job summary

Jobtailor in Missouri seeks an administrative claims clerk to support operations in claims processing and customer service. You will route mail, enter data into claim systems, and manage document flow, ensuring accuracy and timeliness.

Responsibilities include processing invoices, retrieving paper files, and triaging inquiries from members and body shops. Strong organizational skills, attention to detail, and basic math are essential for success.

Qualifications

High School Diploma or equivalent OR one year of experience in processing, customer service or business administration.
Experience working with P.C. software applications.
Knowledge of data processing techniques.
Ability to organize and prioritize multiple tasks.
Effective oral and written communication.
Basic math skills.
Ability to use automated processing and computer systems.
Ability to maintain accurate files and records.
Detailed compliance with specific instructions.
Background and drug screen required for employment.

Responsibilities

Research and properly route mail.
Enter key information into claim systems for routing documents.
Oversee exception processing for RPA functions.
Order police reports and pay low-dollar, high-volume claim expense invoices.
Research to ensure no payment duplication.
Request and track retrieval of paper files.
Oversee manual printing, logging, and mailing of remotely printed checks for multiple claim systems.
Receive inbound and make outbound calls to resolve claims needs; triage calls for members and body shops regarding inspection assignments.
Assign claims to claim handlers according to prescribed business rules.
Update claim systems with information related to assigned recovery tasks.
Provide administrative support to Claims operations.
Perform higher-level tasks as needed.

Skills

Claims Routing

Exception Processing

Document Management

Invoice Processing

File Retrieval

Task Prioritization

Record Maintenance

Basic Math Skills

Automated Processing

Compliance Adherence

Education

High School Diploma Or Equivalent

Tools

PC Software Applications

Data Processing

Job description

Research and properly route mail
Enter key information into claim systems for routing documents, including summons and complaints
Oversee exception processing for RPA functions
Order police reports and pay low-dollar, high-volume claim expense invoices
Research to ensure no payment duplication
Request and track retrieval of paper files
Oversee manual printing, logging, and mailing of remotely printed checks for multiple claim systems
Receive inbound and make outbound customer calls to resolve claims needsTriage phone and customer care lines for members and body shops regarding inspection assignments
Assign claims to claim handlers according to prescribed business rules
Update claim systems with information related to assigned recovery tasks
Provide administrative support to Claims operations
Perform higher-level tasks as needed

Requirements

High School Diploma or equivalent OR one year of experience in processing, customer service or business administration
Experience working with P.C. software applications
Knowledge of data processing techniques
Ability to organize and prioritize multiple tasks
Effective oral and written communication
Basic math skills
Ability to use automated processing and computer systems
Ability to maintain accurate files and records
Detailed compliance with specific instructions
Background and drug screen required for employment

Core Competencies

Demonstrates proficiency in claims processing and customer service, with strong organizational skills to manage multiple tasks effectively. Capable of utilizing data processing techniques and automated systems to maintain accurate records and support claims operations.

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