Employment Opportunity/Self Storage Full Time Assistant Manager

Personal Mini Storage; Florida; On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Base pay $16/hr

Commission on all sales

Medical, Dental & Vision

401(k) with company match

Paid time off

Advancement opportunities

Job summary

Personal Mini Storage Clermont is seeking an Assistant Manager who thrives in a fast-paced retail-like setting. You will drive occupancy, manage customers, and treat the property as your own, delivering exceptional service and sales support.

You will rent units, upsell moving supplies, and handle daily payments while maintaining a clean, professional office and exterior. Prior storage or customer service experience is valued, with opportunities for advancement across multi-location operations.

Qualifications

• Excellent verbal and communication skills are essential for front-line service.
• Outgoing, engaging personality with proactive customer handling.
• Strong computer skills to navigate common software and browsers.
• Past experience in customer-focused roles such as retail or service industries.
• Reliable transportation and a valid driver's license are required.

Responsibilities

• Manage day-to-day operations of the storage facility and deliver top-notch customer service.
• Rent storage units and related services, upsell boxes and moving supplies.
• Collect payments and maintain accurate daily cash flow.
• Keep the facility clean, organized, and customer-ready at all times.
• Build relationships with nearby businesses and run local marketing initiatives.
• Communicate effectively with customers by phone and in person to resolve needs.

Skills

Verbal communication

Outgoing personality

Computer skills

Customer service experience

Reliable transportation

Job description

Help Run a Self-Storage Business

If you are self-motivated, outgoing, and have a passion for helping people, we are looking for an individual that works well with others. You will be responsible for driving occupancy, managing customers and treating the property like your own.

Perks and benefits:

• Compensation $16.00/hr. base pay
• Commission on all sales, i.e. U-Haul, Retail, Storage Rentals, and quarterly bonuses. Average $19-$20/hour with commissions.
• Medical, Dental and Vision Plans
• 401(k) with company matching contributions
• Paid time off. Never work on a Sunday!
• Opportunity for advancement with multi-location operator.

Here’s how you’d make an impact and be successful:

• An Assistant Manager helps manage the day-to-day operations of a storage facility and provides personal experience and excellent customer service to customers. Customer service is our #1 priority.
• To help achieve facility goals, you’ll utilize your strong sales and marketing abilities to rent storage units, U-Haul trucks, up-selling boxes and moving supplies, and increase brand awareness in the local community. This is not a passive role. We are looking for managers who want to increase occupancy and income.
  • You’ll learn how to use our self-storage sales best practices to convert storage and truck rental prospects to customers.
  • You’ll need to have a friendly, positive attitude and strong sales presence over the phone and in-person.
  • Create relationships with nearby area businesses and implement marketing strategies.
• Moving can be very stressful for customers. Our job is to make it a bit easier for them by identifying our customers’ needs, confidently creating a PERSONALized solution by asking the right questions (e.g. Do they need storage + rental truck + boxes?) and deliver an exceptional experience.
• Manage daily payment flow (cash, check, and credit card balances) and make timely, error-free bank deposits.
• Maintaining a clean, professional appearance inside the office and outside on the facility property. Managers spend a sufficient amount of time outside ensuring the property is clean and 'customer-ready' by sweeping units/aisles, performing lock-checks on units, and performing other general maintenance tasks. (light duty / light lifting)
• Maintaining low accounts receivable by performing collection calls to delinquent tenants over the phone, keeping up-to-date notes on accounts, and by sending email notices and SMS/text message reminders through our software. You have to be comfortable with conflict.

Here’s the passion and skills you’d both want to have:

• Excellent verbal and communication skills are key as you are the face and front line of the business. "You" will be the reason many customers choice to store their belongings with us vs. the competition.
• Outgoing, engaging personality takes a proactive role when handling customer requests/issues and daily tasks such as calling new leads to reserve units, managing daily unit inventory, and replying to existing customers in a timely manner.
• Strong, general computer skills and competency are needed to navigate Windows operating systems, internet browsers, and other applications. You'll learn how to efficiently navigate and operate various software platforms used by the company to perform daily operations tasks.
• Past job experiences in a customer-focused position such as in retail, sales associate, self-storage, hotel industry, restaurant, and other industries. A minimum of 2 years of experience in retail sales, retail store, management, sales associate of retail jobs, or in customer service roles.
• Reliable transportation, and valid driver's license is a must.

Work Schedule: Full Time 32/40 hours per week, plus vacation coverage 4 weeks out of the year.

Work Locations: Personal Mini Storage Clermont 27

Prior Storage Experience: If you have experience working in the self-storage industry at firms like Extra Space, Public Storage, iStorage, CubeSmart, Life Storage, and U-Haul, you will want to explore our opportunities. Team members have also come to us with experience from the car rental, hotel, mobile home park tourism, and rent-own-furniture industries. Those with experience as a customer service representative, retail sales associate, property manager, retail sales management, business to business (B2B) and business to consumer (B2C) sales have enjoyed building their career with us.

If you are passionate about connecting with people, take ownership and don’t need constant supervision, comfortable with enforcing rules and collecting payments, want to improve a property, not just maintain it-