Employment Coach - Mission Support Office

Goodwill NCW Jobs; Menasha (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill NCW is seeking a dedicated coach/trainer to support participants with barriers across multiple settings in Menasha, WI. The role focuses on job-specific and soft skills to meet employment standards and help participants achieve lasting outcomes.

You will work with a Case Manager and Career Navigator to tailor training, monitor progress, and document records promptly. A flexible schedule, reliable transportation, and strong communication are essential to success.

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of experience working with individuals with barriers.
• Strong time management and ability to handle multiple tasks.
• Excellent communication and customer service skills.
• Ability to maintain confidentiality.
• Valid driver’s license and reliable transport.
• Flexible schedule including holidays, evenings, and weekends.

Responsibilities

• Provide individualized coaching and training to participants.
• Collaborate with Case Manager to tailor training methods.
• Coordinate with supervisors and work site contacts to align support.
• Monitor participant performance and document records on time.
• Orient participants at new training sites and ensure policy compliance.
• Participate in accrediting, licensing, and funding audit meetings.
• Perform other duties as assigned.

Skills

Time management

Communication

Attention to detail

Confidentiality

Flexibility

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Mission Support Office - Menasha, WI 54952

Position Type: Full Time

Job Shift: Full Time

Who We Are:

Goodwill NCW is a nonprofit organization with 28 retail stores across north-central Wisconsin. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers. Together, we bring our values to life, power our mission of elevating people by eliminating barriers to employment and transform lives through skill building for sustained employment and improved financial stability. Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do:

• Provides individualized coaching and training to participants with diverse abilities across various settings, focusing on both job-specific and soft skills to meet employment standards.
• Collaborates with Case Manager and/or Career Navigator to identify participants’ strengths, unique needs, interests, and areas for growth to determine the most effective training methods, while utilizing person centered approaches.
• Collaborates and communicates with supervisors, team leaders, work site contacts, and other relevant stakeholders to ensure instructional support aligns with each participant’s requirements.
• Monitors and documents participant performance and behavior, ensuring all required records, including case notes, are completed accurately and within established timeframes.
• Orients participants at new training sites. Ensure participants comply with site policies and safety guidelines.
• Participates in accrediting, licensing, and funding audit meetings as required.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent is preferred.
• 1+ year(s) of experience working with individuals with barriers is preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service skills and attention to detail.
• Ability to maintain confidentiality.
• A valid driver's license with an acceptable driving record is required to travel to multiple locations.
• Ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.

Work Environment:

• Work is performed in various environments with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry, push and/or pull light to moderate amounts of weight.
• Verbally communicate to exchange information.