Case Manager - Menasha

Goodwill NCW Jobs; Menasha (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill NCW is seeking a Full Time position at Mission Support Office in Menasha, WI. The role oversees enrollment, develops individualized employment plans, and collaborates with job coaches and partners to tailor services for each participant.

Responsibilities include supporting career objectives, guiding job search strategies, resume development, and interview prep, while maintaining thorough documentation and compliance with funding sources and CARF standards.

Qualifications

• Associate degree preferred.
• 3+ years of experience in a similar field preferred.
• Excellent time management and prioritization skills and ability to manage multiple tasks under time constraints.
• Excellent communication and customer service skills with attention to detail.
• Ability to maintain confidentiality.
• Valid driver’s license with ability to travel to other locations.
• Intermediate level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.

Responsibilities

• Oversees the enrollment process and develops individualized employment plans for participants.
• Supports participants in identifying career objectives and executes plans to secure, retain, and advance in employment.
• Fosters collaborative relationships with job coaches, community partners, educational institutions, businesses, referral agencies, and employment organizations.
• Promotes Goodwill NCW mission services within the community to enhance awareness and referrals.
• Ensures skills instruction aligns with participant needs and addresses urgent concerns and feedback.
• Provides guidance and referrals for career exploration, job search strategies, application processes, resume development, interview preparation, and job skills enhancement.
• Maintains partnerships with employers, nonprofits, and school districts to support skill development and employment opportunities.
• Monitors participant progress and addresses barriers, including oversight of job coaching services and regular contact with participants.

Skills

Time management

Communication skills

Attention to detail

Confidentiality

Driver's license

Multi-tasking

Microsoft Office

Education

Associate degree in related field

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Job Details

Job Location: Mission Support Office - Menasha, WI 54952

Position Type: Full Time

Job Shift: Full Time

Who We Are:

Goodwill NCW is a nonprofit organization with28 retail stores across north-centralWisconsin.We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.Together,webring our values to life,power our mission of elevating people byeliminatingbarriers to employmentandtransformlives through skill building for sustained employment and improved financial stability.Our unwavering commitment to addressing the unique needs of our communities drives us to continuously evolve.

What You’ll Get To Do:

• Overseestheenrollmentprocess anddevelopsindividualized employment plans for participants, ensuring consistent delivery of services in alignment with best practices, standard work,and funding requirements.
• Supportsparticipants inidentifyingcareerobjectivesandexecutesactionable plans to secure,retain, and advance in employment.
• Fosterscollaborative relationships with job coaches, community partners, educational institutions, businesses, referral agencies, and employment organizations to assess needs and tailor service delivery foreach individual.
• PromotesGoodwill NCW mission services within the community to enhance awareness and encourage referrals.
• Communicatesproactively with all stakeholders to ensureskillsinstruction aligns with participant needs, addressing urgent concerns and feedback promptly.
• Providesguidance and referrals for career exploration, job search strategies, application processes, resume development, interview preparation, andjob skills enhancement.
• Maintainsand strengthenspartnerships with employers, nonprofits, and school districts to support skill development and expand employment opportunities for participants.
• Monitorsand managesparticipant progress and address barriers, including oversight of job coaching services,maintainingregular contact with participants through meetings, phone calls and/or completing site visits.
• Ensuresaccurateandtimelydocumentation for participant files in compliance with funding sources, Goodwill NCW, and CARF standards.
• Monitors authorization for services provided, requesting new authorizations from funding sources as needed.
• Providesjob coachingsupport asrequired.
• Other duties as assigned.

Qualifications

What We Need From You:

• Associate degree in related fieldpreferred.
• 3+years of experience in a similar field is preferred.
• Excellent time management and prioritization skillsandthe ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer serviceskillsand attention to detail.
• Ability tomaintainconfidentiality.
• A valid driver’s license with an acceptable driving record and the ability to travel to other locations isrequired.
• At least anintermediate level of competency with Word, Excel, PowerPoint,SharePointand Outlook.

Work Environment:

• The physical demands described here are representative of those that must be met by a team member to successfully perform thekeyfunctions of this job.Accommodationsmay be made to enable individuals with disabilitiesto perform the essential functions.
• Work is performed in various environments with extensive team member contact and frequent interruptions.
• Primary function requires sufficient physical ability and mobility to work in varying settings; to sit or stand for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, twist, lift, carry,pushand/or pull light to moderate amounts of weight.
• Verbally communicate to exchange information.