Career Navigator - F/T (Upper Darby)

Goodwill of Delaware and Delaware County, PA; Lansdowne (Delaware County); On-site; USD 42,000 - 56,000; Full time

Job summary

Goodwill Delaware and Delaware County, Inc. is seeking a dedicated Career Navigator to guide job seekers and diverse individuals toward meaningful employment through personalized career plans and wrap-around services at the Opportunity Hub in Upper Darby, PA.

The role emphasizes career assessments, coaching, and ongoing support, with opportunities to collaborate with employers and stay current on labor market trends. Evening/weekend hours and travel may be required.

Qualifications

• At least two years of experience in human services, workforce development, or related field.
• Bachelor's degree preferred; certifications are a plus.
• Proven ability to conduct career assessments and develop personalized plans.
• Strong understanding of labor market trends and career resources.
• Ability to build rapport with diverse individuals and barriers to employment.
• Experience delivering in-person and virtual workshops and trainings.
• Proficiency with Microsoft Office and case management platforms such as CaseWorthy.

Responsibilities

• Conduct career interest, aptitude, and exploration assessments; provide individualized counseling.
• Develop personalized career pathway plans linking wrap-around services.
• Assist with resume development, interview skills, and job search strategies.
• Deliver soft skills, professional communication, and digital literacy training.
• Provide digital skills training for job search and exploration.
• Lead study groups and workshops in-person and online; proctor exams.

Skills

Career counseling

Workshop delivery

Communication skills

Time management

Case management

Education

Bachelor's degree preferred

Certifications a plus

Tools

Microsoft Office

CaseWorthy

Job description

Career Navigator

Goodwill of Delaware & Delaware County - Opportunity Hub

Workforce Development Team • Reports to Director of Workforce Development • Level 4

Goodwill of Delaware & Delaware County is seeking a dedicated and empathetic Career Navigator to join our Workforce Development team at the Opportunity Hub in Upper Darby, Pennsylvania. In this pivotal role, you'll guide job seekers, career advancers, and individuals from diverse backgrounds — including those with disabilities and other vulnerable populations — toward meaningful employment and long-term career success. Through individualized career plans, hands-on coaching, and wrap-around support, you'll help people navigate the job market and change the trajectory of their lives. If you're passionate about people and believe in the power of work to transform lives, this is the role for you.

What You'll Do

• Conduct career interest, aptitude, and exploration assessments; provide individualized career counseling and exploration services.
• Develop personalized career pathway plans that connect individuals to wrap-around services including education, healthcare, financial assistance, skills training, and employment opportunities.
• Assist individuals with job applications, resume development, interviewing skills, and job search strategies.
• Deliver essential skills training including soft skills, professional communication and etiquette, and digital literacy to support job readiness and career advancement.
• Provide digital skills training to enhance participants’ proficiency in using technology for job search and career exploration.
• Facilitate study groups, practice labs, and workshops both in-person and virtually; proctor exams and moderate self-paced learning modules on site.
• Cultivate relationships with employers to identify job opportunities and educate employers and partners about Goodwill's mission and workforce development initiatives.
• Stay current on labor market trends, employment opportunities, and career development resources to inform services and programming.
• Promote Workforce Development services by attending community events, hosting orientations, and presenting to small and large groups.
• Support employment retention through ongoing career counseling and follow-up services.
• Enter data into the CaseWorthy case management system and systems required by specific contracts with accuracy and integrity; maintain detailed case files and documentation to track individual progress and outcomes.
• Assist with program evaluation, reporting, and accountability to achieve quality program outcomes.
• Maintain Opportunity Hub hardware inventory and report equipment issues.
• Assist the organization in maintaining compliance with applicable standards and federal, state, and local regulations.
• Maintain strict confidentiality of all sensitive client and program information.
• Perform other duties as assigned.

What We're Looking For

• At least two years of experience in human services, workforce development, human resources, training/instruction, or a related field.
• Bachelor's degree preferred; relevant certifications a plus. An equivalent combination of education and experience may be considered.
• Demonstrated ability to conduct career assessments and develop personalized career plans.
• Strong understanding of labor market trends, employment opportunities, and career development resources.
• Ability to build rapport and establish trust with individuals from diverse backgrounds, including those with barriers to employment.
• Demonstrated ability to deliver engaging in-person and virtual workshops, trainings, and presentations.
• Proficiency in Microsoft Office Suite or comparable programs; comfortable using case management platforms such as CaseWorthy.
• Strong written and verbal communication skills with excellent interpersonal and customer service abilities.
• Highly organized with strong time-management skills and attention to detail; able to thrive in a fast-paced environment.
• Ability to handle sensitive and confidential information with discretion.
• Flexibility to work evenings or weekends and travel as needed.

Why This Role?

At Goodwill, we believe work has the power to transform lives. As a Career Navigator at our Opportunity Hub, you'll see that transformation happen firsthand — helping people discover their potential, build new skills, and secure careers that create lasting change for themselves and their families. You'll be part of a collaborative, mission-driven team committed to making a real difference in the communities we serve. This is more than a job — it’s a career with purpose.

Organization: Goodwill Delaware and Delaware County, Inc.

Location: Opportunity Hub, Upper Darby, PA

Education: Bachelor's Preferred

Pay Level: Level 4

This is a direct-hire position with Goodwill of Delaware & Delaware County. Goodwill is an equal opportunity employer committed to a diverse and inclusive workplace.