Employer Client Account Manager

XO Health Inc.; United States; Remoto; USD 115.000 - 135.000; Tempo integral

Resumo da vaga

XO Health Inc. in the United States is seeking an experienced Client Account Manager to lead day-to-day management and enhance the client experience for XO Health employer clients.

You will be the primary contact, coordinate with internal teams, and drive successful delivery of services and commitments for open enrollment and ongoing programs. The role requires strong organization, communication, and the ability to manage multiple priorities in a fast-paced startup environment.

Qualificações

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related role.
• Active Life and Health insurance license, or ability to obtain the license within 90 days of hire.
• Demonstrated experience managing relationships with employer clients and key stakeholders.
• Demonstrated understanding of self-funded medical and pharmacy benefit design.
• Working knowledge of ACA, CAA, ERISA, Mental Health Parity, and other applicable regulatory requirements.
• Experience leading or participating in employer Open Enrollment meetings.
• Demonstrated ability to manage multiple priorities, projects, and client needs simultaneously.
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients, senior leadership, and cross-functional teams.
• Ability to travel up to 25%, based on season and client needs.
• Experience and proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT.

Responsabilidades

• Serve as the primary day-to-day point of contact for assigned employer clients.
• Develop and maintain strong, trusted relationships with clients and key stakeholders.
• Ensure client questions, requests, and concerns are acknowledged, coordinated, and resolved in a timely manner.
• Own client issues through resolution by partnering closely with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other XO Health teams to support client needs.
• Proactively communicate status, risks, issues, and opportunities to clients and internal leadership.
• Facilitate regular client meetings and ensure appropriate follow-up and accountability.
• Lead and participate in client Open Enrollment meetings and activities.
• Prepare and deliver recurring client reporting packages, presentations, and operational updates.
• Prepare materials and presentations for client meetings, business reviews, Open Enrollment, and other client-facing activities.

Conhecimentos

Account management

Client relationships

Healthcare insurance knowledge

Open enrollment experience

Formação

Bachelor's degree in Business/Healthcare Administration

Ferramentas

Microsoft Excel

PowerPoint

Claude

ChatGPT

Descrição da vaga

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry.

XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation.

Employer Client Account Manager

About XO Health

Headquartered in Alpharetta, GA, and founded in 2022, XO Health Inc. is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone—from those who receive care, to those who deliver it, to those who pay for it.

We are growing a multi-disciplinary team of diverse and digitally empowered employees who are ready to rebuild trust in healthcare through comprehensive and unified transformation.

Position Overview

The Client Account Manager is responsible for the day-to-day management and overall client experience for assigned XO Health employer clients. This role serves as a primary point of contact for clients, ensuring timely communication, issue resolution, effective execution of client requests, and successful delivery of ongoing services and commitments.

The Client Account Manager will develop strong working relationships with employer clients and their key stakeholders. The role will collaborate closely with internal XO Health teams and external partners to address issues, coordinate activities, deliver reporting, and execute client initiatives.

This is a highly collaborative, hands-on role that requires strong judgment, organization, communication skills, and the ability to manage multiple priorities in a fast-paced startup environment. The ideal candidate brings a strong understanding of self-funded employer health benefits and is comfortable taking ownership, navigating ambiguity, identifying solutions, and stepping outside of traditional role boundaries when needed to support the client and the business.

Key Responsibilities

Client Relationship Management

• Serve as the primary day-to-day point of contact for assigned employer clients.
• Develop and maintain strong, trusted relationships with clients and key stakeholders.
• Ensure client questions, requests, and concerns are acknowledged, coordinated, and resolved in a timely manner.
• Own client issues through resolution by partnering closely with Network, Operations, Member Experience, Claims, Clinical, Technology, Finance, Sales, and other XO Health teams to support client needs
• Proactively communicate status, risks, issues, and opportunities to clients and internal leadership.
• Facilitate regular client meetings and ensure appropriate follow-up and accountability.
• Lead and participate in client Open Enrollment meetings and activities.
• Prepare and deliver recurring client reporting packages, presentations, and operational updates.
• Prepare materials and presentations for client meetings, business reviews, Open Enrollment, and other client-facing activities.

Project Management

• Lead client-specific projects and initiatives as requested by the client or XO Health leadership.
• Develop project plans, timelines, deliverables, and communication strategies.
• Coordinate cross-functional resources and maintain accountability for project milestones.
• Facilitate project meetings and provide regular status updates.
• Ensure successful transition of completed projects into ongoing operational processes.

Industry & Regulatory Knowledge

• Maintain a deep understanding of self-funded medical and pharmacy benefit design and how benefits are administered and delivered to employer groups.
• Maintain knowledge of applicable regulatory requirements, including the Affordable Care Act (ACA), Consolidated Appropriations Act (CAA), ERISA, Mental Health Parity requirements, and other applicable federal and state regulations.

Startup & Continuous Improvement

• Operate effectively in a fast-paced, evolving startup environment where priorities may change quickly.
• Demonstrate flexibility and willingness to take on responsibilities outside of traditional account management functions when needed.
• Bring a solutions-oriented mindset and the ability to operate effectively when processes or answers are not yet fully defined.

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or a related field.
• Minimum of 5 years of experience in employer client account management, self-funded health plan administration, health insurance operations, or a closely related role.
• Active Life and Health insurance license, or ability to obtain the license within 90 days of hire.
• Demonstrated experience managing relationships with employer clients and key stakeholders, including brokers, consultants, benefits administrators, or other healthcare partners.
• Demonstrated understanding of self-funded medical and pharmacy benefit design.
• Working knowledge of ACA, CAA, ERISA, Mental Health Parity, and other applicable regulatory requirements.
• Experience leading or participating in employer Open Enrollment meetings.
• Demonstrated ability to manage multiple priorities, projects, and client needs simultaneously.
• Excellent written and verbal communication skills, with the ability to communicate effectively with clients, senior leadership, and cross-functional teams.
• Ability to travel up to 25%, based on season and client needs.
• Experience and proficiency with Microsoft Office, including Excel and PowerPoint, and AI platforms such as Claude and ChatGPT.

Compensation

Bonus/Commission: This position is eligible for bonus/commission under XO Health's applicable incentive compensation program.

Full compensation packages are based on candidate experience and relevant certifications.

$115,000 - $135,000 USD

XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in XO Health Inc.’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.