Employee Support Specialist - Home Care Agency

ModivCare; Journal Square (NJ); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Employee assistance program

Disability insurance

Employee discounts

Job summary

ModivCare’s Care Finders Total Care program in Jersey City, NJ is seeking a Bilingual Employee Support Specialist to provide in-person support to employees and enhance the overall employee experience. The role requires English and Spanish fluency and involves onboarding, records management, and HR collaboration.

Typical hours are Monday–Friday, 8:30 AM–5:00 PM, with compensation between $20.00 and $22.00 per hour based on experience.

Qualifications

• High school diploma or GED required.
• 1+ year of HR, employee support, onboarding, or related experience preferred.
• Bilingual in English and Spanish required.
• Homecare or healthcare exposure is a plus.

Responsibilities

• Support onboarding of new hires and help create a welcoming experience.
• Assist employees with keeping personal records up to date.
• Coordinate new hire paperwork, orientations, and trainings.
• Educate employees on benefits and resources (health, retirement, wellness).
• Support employee relations by addressing questions and coordinating with HR/operations for timely resolutions.
• Conduct exit interviews and share feedback to help identify improvement opportunities.

Skills

Bilingual English & Spanish

Education

High School Diploma/GED

Job description

Employee Support Specialist $20.00-$22.00/hour, based on experience Monday–Friday, 8:30 AM–5:00 PM 26 Journal Square, Suite 705, Jersey City, NJ 07306 Must be bilingual in English and Spanish

Care Finders Total Care, a Modivcare Personal Care Service, is looking for a Bilingual Employee Support Specialist in Jersey City, NJ. In this role, you’ll provide in-person support and assistance to our employees while helping create a positive employee experience.

What You'll Do:

• Support the onboarding process for new hires and help create a smooth, welcoming experience
• Assist employees with keeping personal records up to date
• Coordinate new hire paperwork, orientations, training, and professional development activities
• Educate employees on available benefits and resources, including health insurance, retirement plans, and wellness programs
• Support positive employee relations by addressingemployee questions and concerns and partnering with HR and operational teams to provide timely support and resolution
• Conduct exit interviews and share feedback with the HR team to help identify trends and opportunities for improvement

What We Offer:

• Medical, Dental & Vision Insurance
• 401(k) with6% company match
• Paid Time Off + 10 paid holidays
• FreeEmployee Assistance Program and additional voluntary benefits
• Short-Term and Long-Term Disability
• Employee discounts on retail, hotels, restaurants, and more!

What You'll Need:

• High School Diploma/GED or equivalent experience
• 1+ year of Human Resources (HR), employee support, onboarding, or related experience
• Bilingual in English & Spanish required
• Homecare or healthcare experience preferred
• Strong communication and customer service skills
• Ability to stay organized and manage multiple priorities

Our Mission:

To provide access to the care that matters — for those who need it most.

Our Values:

Caring. Collaborative. Dedicated. Purposeful. These aren’t just words — they’re how we show up every day.

This role primarily involves seated work with extensive computer and telephone use. Occasionalstanding, walking, reaching, bending, and lifting up to 10 lbs may be required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.