Employee Support Specialist

Care Finders, Inc.; West New York (NJ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Employee Assistance Program

Employee Discounts

Life Insurance

Disability Insurance

Legal Services

Job summary

Care Finders Total Care is seeking an Employee Support Specialist to provide assistance, guidance, and resources to our caregivers, promoting their well-being and professional growth. This on-site role supports onboarding, policy questions, and employee relations within a community-focused home care setting.

You will coordinate new hire paperwork and documentation, maintain accurate personnel files, and monitor credentials to ensure compliance with state regulations.

Qualifications

• One year of HR experience in a home care agency.
• Experience onboarding caregivers and supporting employees throughout the employment lifecycle.
• Experience maintaining employee personnel files and HR documentation.
• Experience processing I-9s, employment verification, background checks, and compliance documentation.
• Bilingual in English and Spanish.

Responsibilities

• Serve as the primary HR contact for caregivers, providing support with employment-related questions and company policies.
• Coordinate caregiver onboarding, including new hire paperwork, orientations, and required documentation.
• Maintain accurate employee files and ensure compliance with state regulations and company requirements.
• Monitor caregiver credentials and follow up on expiring licenses, certifications, and required documentation.
• Build positive relationships with caregivers while promoting a positive employee experience.
• Support employee relations by addressing concerns and partnering with leadership when needed.
• Participate in recruiting initiatives, including community events and job fairs, as needed.
• Perform other HR and administrative duties to support branch operations.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Microsoft Office experience

Education

High School Diploma or GED

Associate's degree preferred

Tools

Microsoft Office

HHA Exchange

ADP

EVV

Job description

Care Finders Total Care, a Modivcare Personal Care Service, is looking for an Employee Support Specialist. You will have the opportunity to make a meaningful impact by providing assistance, guidance, and resources to our employees, promoting their well-being and professional growth.

• Pay: $19-$21/Hourly based on experience
• Schedule: M-F 8:30AM-5:00PM
• Office Address: 443 60th St. West New York, NJ 07093

Benefits and Perks…

• Medical, Dental & Vision Insurance
• 401(k) with a 6% match
• Paid Time Off
• Employee Assistance Program
• Employee Discounts (retail, hotel, food, restaurants, car rental, and much more!)
• Voluntary Term Life and AD&D Insurance
• Legal Services Insurance
• Short-Term and Long-Term Disability
• Accident, Critical Illness & Hospital Indemnity Insurance

What You'll Do

• Serve as the primary HR contact for caregivers, providing support with employment-related questions and company policies.
• Coordinate caregiver onboarding, including new hire paperwork, orientations, and required documentation.
• Maintain accurate employee files and ensure compliance with state regulations and company requirements.
• Monitor caregiver credentials and follow up on expiring licenses, certifications, and required documentation.
• Build positive relationships with caregivers while promoting a positive employee experience.
• Support employee relations by addressing concerns and partnering with leadership when needed.
• Participate in recruiting initiatives, including community events and job fairs, as needed.
• Perform other HR and administrative duties to support branch operations.

Required Qualifications

• High School Diploma or GED (Associate's degree preferred).
• Minimum of one (1) year of Human Resources experience within a home care agency is required.
• Experience onboarding caregivers and supporting employees throughout the employment lifecycle.
• Experience maintaining employee personnel files and HR documentation.
• Experience processing I-9s, employment verification, background checks, and compliance documentation.
• Experience supporting employee relations and responding to employee questions regarding HR policies and procedures.
• Bilingual in English and Spanish required.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook).

Preferred Qualifications

• Experience working with HHA Exchange (HHAeXchange), EVV, ADP, or other HRIS systems.
• Experience supporting a high-volume caregiver workforce.
• Knowledge of New Jersey home care regulations and compliance requirements.
• Familiarity with the Hudson County home care community and caregiver workforce.
• Experience representing an employer at community events or job fairs.

PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job: Primarily seated work; extensive computer and telephone use; occasional standing, walking, reaching, bending, and lifting up to 10 lbs.

Our Mission:

• To provide access to the care that matters for those who need it most.

Our Values:

• Caring: We care about what we do and who we do it for.
• Collaborative: We value the perspective and experience of all.
• Dedicated: We are committed to making a real world impact.
• Purposeful: We know our work has meaning.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace