Director

VIABILITY, Inc; Pittsfield (MA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Employer matched 403B contributions

Tuition Reimbursement

Generous paid time off

Employee Assistance Program

Job summary

VIABILITY, Inc. in Pittsfield is seeking a Director to provide strategic leadership and oversight for programs serving individuals with disabilities. This role requires ensuring high-quality, person-centered services that promote independence and community inclusion.

The ideal candidate will possess significant experience in managing community-based services, strong program management skills, and a commitment to collaboration with community stakeholders.

Qualifications

• Extensive experience managing community-based services for individuals with intellectual and developmental disabilities.
• Strong leadership and program management skills.
• Demonstrated experience overseeing multidisciplinary teams.

Responsibilities

• Provide daily operational oversight of all assigned programs.
• Supervise, support, and develop program staff.
• Maintain management control over program budgets and staffing.
• Ensure audit compliance for all assigned programs.
• Cultivate relationships with individuals served and stakeholders.

Skills

Leadership

Program Management

Relationship Building

Community Inclusion

Education

Master’s degree in social work, psychology or related field

Current licensure as a Mental Health Counselor (LMHC)

Current license as a Social Worker (LICSW or LCSW)

Job description

Company Description

VIABILITY, Inc. is a mission-driven organization dedicated to building a world in which individuals with disabilities and other disadvantages experience acceptance, inclusion, and access. The organization’s vision is to create a community where program participants and staff work together to make inclusion and access a foundation for shared success among people, businesses, and communities. VIABILITY offers a broad network of services designed to promote access, equity, and inclusion through employment, job training, skill‑building, and community living opportunities. Programs are individually tailored, connecting each person’s choices, strengths, and goals with practical options for growth and independence. This results in a stronger, more connected community that benefits everyone.

Role Description

The Director provides strategic leadership, oversight, and evaluation of programs serving individuals with intellectual and developmental disabilities, including those supported through the Department of Developmental Services (DDS), as well as individuals accessing services through the Department of Mental Health (DMH). This role is responsible for ensuring the delivery of high‑quality, person‑centered services that promote independence, community inclusion, wellness, and meaningful life outcomes. The Director oversees all aspects of program operations, including staff supervision and development, budget management, regulatory compliance, quality assurance, and program performance. Working collaboratively with internal teams, families, referral sources, and community stakeholders, the Director ensures services are responsive to participant needs and aligned with organizational goals and best practices. In addition, the Director serves as a key representative of the agency within the community, cultivating relationships with employers, service providers, state agencies, and community partners to expand opportunities and strengthen supports for participants. The ideal candidate is a dynamic and compassionate leader with extensive experience managing community‑based services for individuals with intellectual and developmental disabilities, mental health conditions, and other complex support needs. Candidates should possess strong leadership, program management, and relationship‑building skills, along with a deep commitment to person‑centered practices and community inclusion.

Qualifications

• Master’s degree in social work, psychology or related field required.
• A current licensure as a Mental Health Counselor (LMHC) is required.
• A current license as a Social Worker is also (LICSW or LCSW) required.
• The successful candidate will have demonstrated experience overseeing multidisciplinary teams, navigating DDS and DMH systems, ensuring regulatory compliance, and developing innovative programs that improve outcomes for individuals and families.

Key Responsibilities

• Provide daily operational oversight of all assigned programs.
• Supervise, support, and develop program staff, including coordinating training opportunities that enhance professional development and service delivery quality.
• Maintain management control over program budgets, staffing, service quality, and administrative processes to ensure operational excellence.
• Oversee person‑centered planning and ensure services promote independence, dignity, and meaningful community involvement for all individuals served.
• Cultivate strong relationships with individuals served, families, community partners, funders, and other key stakeholders.
• Utilize data and feedback to monitor program performance and implement continuous quality improvement strategies.
• Prepare and submit timely, accurate reports as required by internal leadership and external funding or regulatory bodies.
• Travel throughout the region to visit program sites, meet with employers and stakeholders, and attend relevant meetings or events.
• Ensure audit compliance for all assigned programs.
• Ensure compliance with health and safety, human rights, licensing, accreditation, and regulatory standards.
• Increase visibility as a Director of Viability by attending leadership meetings and contributing to organizational projects.

Full‑time Viability staff members are eligible for the following

• Dependent care flexible spending account.
• Flexible Spending & Health Savings account.
• Pet‑plan discount program offered through Fetch.
• Company paid Long‑term Disability insurance.
• Company paid Short‑term Disability insurance. (NY & OK employees only)

Benefits & Perks for all Viability staff members

• Employer matched 403B contributions starting day 1 of employment.
• Eligible for Tuition Reimbursement.
• Generous paid time off.
• 11 Paid Holidays a year.
• Access to training and professional development resources through our comprehensive online learning platform.
• Referral Incentive bonus. For every friend, family member, or previous co‑worker you refer to join our Viability team, you will receive an incentive bonus for each successfully hired candidate!
• Employee Assistance Program that provides confidential assistance for all life challenges.