Employee Success & Engagement Partner

Search Jobs - INL Professional Careers; Idaho Falls (ID); On-site; USD 114,000 - 234,000; Full time

Job summary

Idaho National Laboratory is seeking an Employee Success Consultant to partner with management and staff to create holistic employee experiences, address workplace concerns, and enable professional growth. The role focuses on confidential inquiries, timely resolutions, and risk-aware advice that improves engagement and trust.

Reporting to the Director of HR Operations, the position follows a 9x80 schedule onsite in Idaho Falls, with every other Friday off, and supports organizational

Qualifications

• Level 5: Bachelor's degree from an accredited institution a focus on HR, Business, Employment Law, Legal Studies or related degree and 14 years of relevant experience; or Master’s degree and 8 years of experience; or J.D or Ph.D. and 6 years of experience
• Strong knowledge of state and federal employment laws (e.g., ADA, FMLA, EEOC regulations) and their application
• Extensive experience with workplace investigations (discrimination, harassment, retaliation complaints, etc.)
• Ability to translate legal and regulatory requirements into accessible guidance for managers
• Experience conducting risk assessments and proposing mitigation strategies
• Skilled in identifying trends in employee workplace issues through data analysis and recommending systemic solutions
• Demonstrated discretion in handling sensitive and confidential matters
• Sound judgment in navigating ambiguous situations with competing interests
• Excellent verbal, presentation, and listening communication skills

Responsibilities

• Serves as a centralized point of contact for employees seeking support, guidance, workplace issue resolution, or assistance with navigating complex situations in the workplace (e.g., accommodations, leaves, personnel matters, etc.)
• Conducts confidential inquiry conversations to understand employee needs, whether related to challenges, development opportunities, or career questions
• Triages requests to determine appropriate level of support, from immediate coaching, and accessing appropriate contacts to more formal fact-finding processes
• Maintains accessible communication channels and creates a welcoming environment for employees to seek assistance
• Serves as a vital link between employees and leadership, fostering open communication by addressing concerns, workplace challenges, and systemic issues to enhance employee well-being and boost productivity
• Conduct confidential fact-finding and information gathering when employees face conflicts, concerns about fair treatment, or workplace challenges
• Facilitate resolution conversations and mediates disputes to restore positive working relationships
• Analyze organizational policies and practices to ensure fairness, consistency, and legal compliance across all employee interactions
• Collaborates with managers to optimize employee performance, engagement, and add value to the laboratory mission
• Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
• Partners with other laboratory organizations as needed to ensure holistic solutions are met and supported
• Identifies patterns in employee challenges to recommend both preventative policies and proactive development solutions
• Develop successful strategies (e.g., training needs based on trending data analysis and conflict resolution discussions)
• Balances individual employee needs with organizational objectives, finding solutions that serve both
• Build trust through confidential consultation and support while maintaining transparency about organizational realities
• Operates with appropriate independence to maintain objectivity while collaborating closely with leadership and management
• Partners with other Human Resources professionals across all disciplines, division and departmental lines to build holistic solutions that meet the needs of both employees and the laboratory
• Thorough familiarity with state and federal employment laws and ability to interpret them
• Experience with union contract interpretation and grievance procedures
• Robust experience in complex mediations
• Solid knowledge of EEOC regulations and complaint processes
• Considerable understanding of FMLA and ADA laws and requirements
• Extensive experience with workplace investigations (discrimination, harassment, retaliation complaints, etc.)
• Skilled in developing executive reports and decision documents
• Excellent verbal and written communication skills
• Experience translating complex legal/regulatory requirements into accessible guidance for managers
• Ability to conduct risk assessments and provide mitigation strategies
• In partnership with data analysts, identify trends in employee relations issues and recommend systemic solutions
• Proven ability to build trust across varied employee groups and management levels
• Conflict resolution and de-escalation skills in high-stakes situations
• Experience coaching managers through difficult employee situations
• Ability to balance employee advocacy with organizational needs and legal compliance
• Proven expertise in creating cohesive team environments, promoting commitment and nurturing a positive team spirit
• Demonstrated discretion handling sensitive and confidential matters
• Sound judgment in ambiguous situations requiring balance between competing interests
• Resilience and composure under pressure
• Self-motivated and results oriented, with proven ability to manage multiple tasks in a deadline-driven environment
• Advanced degree from an accredited institution HR, Business, Employment Law, or related degree
• Certification in mediation, conflict resolution, or HR disciplines (e.g., SHRM-CP/SCP, PHR/SPHR)
• Advanced experience with data analysis tools for employee metrics
• Previous experience facilitating large-scale training sessions or workshops
• Familiarity with organizational change management principles

Job description

Idaho National Laboratory is seeking an Employee Success Consultant to partner with management and staff to create holistic employee experiences, address workplace concerns, and enable professional growth. The role focuses on confidential inquiries, timely resolutions, and risk-aware advice that improves engagement and trust.

Reporting to the Director of HR Operations, the position follows a 9x80 schedule onsite in Idaho Falls, with every other Friday off, and supports organizational