IT Customer Experience Lead

Idaho National Laboratory; Idaho Falls (ID); On-site; USD 114,000 - 281,000; Full time

Job summary

Idaho National Laboratory seeks a senior IT leader to serve as the principal liaison for mission-centric teams, guiding IT requirements, strategic planning, and project initiation. You will partner with architecture, PMs, business analysts, and researchers to develop tailored IT capability roadmaps and drive enterprise-wide improvements.

Responsibilities include prioritizing inbound work, aligning with the Lab Plan, securing funding opportunities, and mentoring staff.

Qualifications

• Level 4/5 education/experience requirements.
• Experience with project management methodologies.
• Citizenship requirements per DOE O 142.3B.

Responsibilities

• Serve as principal intermediary for designated entities to guide IT capability roadmaps.
• Facilitate IT work prioritization with organizations and IT Business Operations.
• Collaborate with enterprise architecture to connect customer challenges to IT solutions.
• Develop strategic direction aligned with Lab Plan and pursue funding opportunities.

Skills

Project management

Strategic planning

Stakeholder engagement

Leadership

Enterprise architecture

Education

Bachelor’s degree + 9 years

Master’s degree + 6 years

PhD + 4 years

Bachelor’s degree +14 years

Master’s degree +8 years

PhD +6 years

Job description

Idaho National Laboratory seeks a senior IT leader to serve as the principal liaison for mission-centric teams, guiding IT requirements, strategic planning, and project initiation. You will partner with architecture, PMs, business analysts, and researchers to develop tailored IT capability roadmaps and drive enterprise-wide improvements.

Responsibilities include prioritizing inbound work, aligning with the Lab Plan, securing funding opportunities, and mentoring staff.