Employee Services Coordinator - Home Care

BAYADA Home Health Care; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Paid holidays

Vacation & sick leave

Health insurance

401(k) with company match

Job summary

BAYADA Home Health Care seeks an Employee Services Coordinator for our Charlestown, MA office to provide recruiting and onboarding support, strengthening the candidate and employee experience within the office.

This role partners with recruiting and operational leaders to support administrative functions that help the team deliver high-quality care to clients and families. A service-oriented, organized individual will excel in this role.

Qualifications

• Experience in recruiting, human resources, healthcare, scheduling, customer service, or administrative support is preferred.
• Strong organization, follow-through, time management, and attention to detail.
• Excellent verbal and written communication skills.
• A welcoming, professional, and service-oriented approach when working with candidates, caregivers, leaders, and community partners.
• The ability to manage sensitive candidate and employee information with discretion.
• Comfort managing multiple priorities and adjusting to changing recruiting needs.
• Comfort learning and using applicant tracking systems, electronic records, Microsoft Office, and other workplace technology.
• Sound judgment, problem-solving ability, and a solution-focused approach.

Responsibilities

• Provide recruiting support services for the Charlestown office.
• Coordinate candidate interviews, scheduling, reminders, communication, and follow-up throughout the recruiting process.
• Monitor applicant tracking systems and candidate workflow stages to maintain a clear hiring pipeline.
• Prepare and organize onboarding materials, orientation schedules, new hire documentation, and timely handoffs to office leadership.
• Communicate with candidates, caregivers, hiring leaders, and office teams by phone, email, and other channels.
• Support background checks, references, compliance documentation, and pre-employment processes.
• Maintain accurate records across electronic systems and checklists.
• Welcome new hires, support orientation activities, and provide next-step guidance.
• Answer calls and provide a warm, professional experience to candidates and community members.
• Assist with recruiting events and community outreach to connect BAYADA with prospective caregivers.
• Run reports, track recruiting activity, and share updates with leadership.
• Support caregiver engagement, recognition, retention, and career development communications.

Skills

Recruiting experience

HR knowledge

Healthcare familiarity

Organizational skills

Communication skills

Discretion with data

Multi-tasking

ATS familiarity

Microsoft Office

Problem-solving

Customer service

Tools

Applicant Tracking Systems

Electronic Records

Microsoft Office

Job description

Employee Services Coordinator - Charlestown, MA

BAYADA Home Health Care

Location: Charlestown, MA
Employment Type: Full-time
Compensation: $25.00 per hour

Help Build the Team Behind Exceptional Home Care

At BAYADA, great care starts with great people. As an Employee Services Coordinator, you will provide recruiting and onboarding support to help strengthen the candidate and employee experience within our Charlestown office.

This is an excellent opportunity for someone who enjoys connecting with people, staying organized, and ensuring a positive experience for candidates and employees throughout the hiring process. You'll partner closely with recruiting and operational leaders to support administrative functions that help our teams deliver the highest quality care to clients and families.

What You'll Do

• Provide recruiting support services for the Charlestown office.
• Coordinate candidate interviews, scheduling, reminders, communication, and follow-up throughout the recruiting process.
• Monitor applicant tracking systems and candidate workflow stages to help prevent delays and maintain a clear, organized hiring pipeline.
• Prepare and organize onboarding materials, orientation schedules, new hire documentation, and timely handoffs to office leadership.
• Communicate clearly and compassionately with candidates, caregivers, hiring leaders, and office teams by phone, email, and other communication channels.
• Support background checks, references, compliance documentation, personnel file requirements, and other pre-employment processes.
• Maintain accurate records and cross-check required information across electronic systems and applicable checklists.
• Help welcome new hires, support orientation activities, and ensure candidates receive clear next-step guidance.
• Answer incoming calls, direct inquiries appropriately, and provide a warm, professional experience to candidates, caregivers, and community members.
• Assist with recruiting events, community outreach, walk-in interviews, and other activities that connect BAYADA with prospective caregivers.
• Run reports, track recruiting and onboarding activity, and communicate timely updates to recruiting and office leadership.
• Support caregiver engagement, recognition, retention, and career development communications as part of the broader employee experience.

What You'll Bring

• A genuine commitment to serving others and supporting BAYADA's mission and The BAYADA Way.
• Strong organization, follow-through, time management, and attention to detail.
• Excellent verbal and written communication skills.
• A welcoming, professional, and service-oriented approach when working with candidates, caregivers, leaders, and community partners.
• The ability to manage sensitive candidate and employee information with discretion.
• Comfort managing multiple priorities and adjusting to changing recruiting needs.
• Comfort learning and using applicant tracking systems, electronic records, Microsoft Office, and other workplace technology.
• Sound judgment, problem-solving ability, and a solution-focused approach.
• Experience in recruiting, human resources, healthcare, scheduling, customer service, or administrative support is preferred.

Why Join BAYADA?

You'll join a mission-driven team that believes employees deserve the same compassion, excellence, and reliability that BAYADA brings to clients and families. Your work will help candidates feel respected, caregivers feel supported, and office teams feel prepared to deliver dependable care in the community.

At BAYADA, you'll have the opportunity to partner closely with recruiting and operational leaders, contribute to a positive employee experience, and make a meaningful impact on the success of our local team.

BAYADA Accolades

• Newsweek Best Place to Work (Overall)
• Newsweek Best Place to Work for Women
• Newsweek Best Place to Work for Parents & Families
• Newsweek Best Place to Work for Mental Wellbeing
• Forbes Best Places to Work for Women
• Glassdoor Best Places to Work

Benefits and Total Rewards

BAYADA Home Health Care offers a comprehensive benefits plan that includes:

• Paid holidays
• Vacation and sick leave
• Medical, dental, and vision coverage
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee Assistance Program (EAP)

To learn more, visit BAYADA Benefits: https://www.bayada.com/benefits/

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non‑discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.