Employee Service Center (ESC) Specialist

Church's Texas Chicken; Atlanta (GA); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading fast-food chain located in Atlanta, Georgia is seeking a Payroll Specialist responsible for processing payroll for over 3000 employees. The ideal candidate will have a Bachelor's degree, at least three years of payroll experience, and strong organizational and communication skills. This full-time position will also require proficiency in Excel and knowledge of federal and state regulations.

Qualifications

• 3+ years of payroll experience or equivalent combination of education and experience.
• Strong knowledge of federal and state regulations.
• Ability to handle sensitive materials confidentially.

Responsibilities

• Process payroll accurately and manage workflow for timely transactions.
• Interact with management to resolve payroll issues.
• Maintain and troubleshoot payroll systems.

Skills

Proficiency in Excel

Problem-solving skills

Strong communication skills

Organizational skills

Education

Bachelor’s degree

Job description

Job Summary

Responsible for bi-weekly payroll using Workday Payroll/HR System processing for a population of 3000+ employees on average; this includes but is not limited to data entry verification of pay and employee data. Follow appropriate internal processes and audits to ensure compliance and accurate payroll processing. Creates simple reports and conducts analysis on data collected for internal and external projects.

Key Duties/Responsibilities

• Accurately process field employees’ payroll.
• Manage workflow to ensure all payroll transactions are processed timely.
• Interact with restaurant management and above restaurant operations management to rectify pay issues.
• Perform compliances for unclaimed payroll checks.
• Maintain ad hoc financial and operational reporting as needed
• Provide telephone and e-mail support via the ESC call center.
• Calculate and process special checks. Review, edit and make corrections and adjustments as appropriate.
• Coordinate and manage hourly vacation payouts (in applicable states).
• Process deductions including Shoes for Crews, garnishments, tax levies, benefits, etc
• Maintain & Troubleshoot all Payroll Systems (Workday/Money Network/Instant Pay/ Synergy Suite/Pay Alerts)
• Perform other duties as assigned.

Position Requirements (Education, Qualifications, Experience)

• Bachelor’s degree required with at least three years related experience, or equivalent combination of education and experience
• Organized, ability to multi-task and prioritize workload
• Strong PC skills including proficiency in Excel
• High degree of professionalism
• Strong knowledge of federal and state regulations
• Ability to deal sensitively with confidential material
• Strong interpersonal (verbal and written) communication skills
• Decision-making, problem-solving, and analytical skills

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Accounting/Auditing, Administrative, and General Business

Industries

• Retail and Hospitality