Employee Relations Specialist, Tier 2

Teleperformance; Hartford (CT); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Supplemental medical coverage

Paid time off

Financial planning resources

Employee discounts

Job summary

Teleperformance in Hartford, CT seeks an experienced Employee Relations professional to support policy adherence, investigations, and employee experience across the organization.

The role focuses on conducting investigations into harassment, discrimination and retaliation, advising management, and ensuring compliance with Federal and state laws. Strong communication and cross-functional collaboration are required; you will coach teams and draft relevant documentation.

Qualifications

• Bachelor’s degree in business or HR related preferred.
• 3+ years in HR with emphasis on Employee Relations and investigations.
• Experience leading multiple high-priority ER activities with clear guidance.

Responsibilities

• Investigate harassment, discrimination, and retaliation with objective documentation.
• Advise on policy and regulatory compliance; support SLA-based case handling.
• Coach management on workplace concerns and draft investigation materials.
• Promote training on policy understanding to Operations and other departments.
• Lead as a sounding board for ER Specialists and assist with ER projects.

Skills

Employee Relations

Investigation skills

Policy governance

Communication skills

Cross-functional collaboration

Education

Bachelor’s degree in business or HR

Tools

MS Office

Job description

Overview

About TPTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP includeTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and CultureAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity EmployerTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

• Demonstrate a solid understanding of company policy, culture and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
• Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
• Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit matters for your Employee Relations Team.
• Where applicable, draft well‑written investigation‑related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
• Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
• Act as a leader and sounding board for Employee Relations Specialists, Tier I.
• Assist with other Employee Relations project work and consultations related to the employee experience as needed.

Qualifications

• Required SkillsBachelor’s degree in business or HR Related preferred.
• 3+ years of experience working in Human Resources with an emphasison Employee Relations preferred with proven ability to conduct workplace investigations preferred.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent communication skills – both verbal and writtenSolid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.
• Ability to do business with an absolute commitment to the TP USA Values.

BEST Skills

• Process ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.