Employee Relations Specialist, Tier 2

Teleperformance; United States; Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

401(K) plans

Life insurance

Employee Assistance Programs

Job summary

Teleperformance in the United States is seeking an experienced Employee Relations professional to uphold policy, investigate concerns, and advise leaders across the organization. The role focuses on fair handling of employee matters, policy interpretation, and regulatory compliance.

You will conduct timely investigations, draft essential documentation, and collaborate with HR and operations to resolve complex employee-relations issues while upholding our values and standards.

Qualifications

• Bachelor’s degree in business or HR preferred.
• 3+ years of experience in Human Resources with emphasis on Employee Relations.
• Experience leading multiple, concurrent employee relations activities with timely and consistent execution.
• Ability to review concerns holistically and diagnose root causes through active listening and inquiry.
• Excellent verbal and written communications; strong documentation and case note skills.
• Understanding of Federal, state, and local regulations including ADA and FMLA.

Responsibilities

• Demonstrate understanding of policy, culture and laws to advise on employment issues.
• Conduct timely internal investigations into harassment, discrimination, retaliation and related matters.
• Resolve cases within SLA while ensuring a positive employee experience.
• Coach and advise the Employee Relations Team and cross-functional partners.
• Draft investigation documents, talking points, warnings and summaries.
• Promote knowledge of policy and laws through coaching and training as needed.
• Support with other Employee Relations project work as required.

Job description

Overview

Application Deadline: Ongoing until positions are filled.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Responsibilities

Your Responsibilities

• Demonstrate a solid understanding of company policy, culture and valuesas well as Federal and state laws and regulations,tomake recommendations about the resolution of sophisticated and unique employment related issues.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
• Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
• Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit mattersfor yourEmployee Relations Team.
• Where applicable, draft well‑written investigation‑related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
• Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as requiredto the Operations Team, or as needed among other departments within the organization.
• Act as a leader and sounding board for Employee Relations Specialists, Tier I.
• Assist with other Employee Relations project work and consultations related to the employee experience as needed.

Qualifications

Required Skills

• Bachelor’s degree in businessor HR Related preferred.
• 3+years of experience workingin Human Resources with an emphasis
• onEmployee Relationspreferredwith proven ability to conduct workplace investigationspreferred.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent communicationskills– bothverbal and written
• Solid understanding and capability to communicate about Federal,state andlocal regulations; ADA, FMLAand Leave of Absenceprocedures.
• Ability to do business with an absolute commitment tothe TP USA Values.

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.