Employee Relations Specialist, Tier 2

Teleperformance; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Teleperformance USA is seeking a skilled Employee Relations professional to advise on complex employment issues, conduct investigations, and ensure compliant, timely resolutions. The role emphasizes collaboration with cross-functional teams and leadership within ER operations.

Ideal candidates will have a Bachelor’s in business or HR, 3+ years in HR/ER, and strong communication skills to coach and develop policies and processes across the organization.

Qualifications

• Bachelor’s degree in business or HR preferred.
• 3+ years in HR with emphasis on Employee Relations and investigations preferred.
• Experience leading multiple high-priority ER activities with clear guidance and timely execution.
• Ability to review concerns holistically, diagnose root causes, and partner with teams to drive resolution.
• Strong documentation of case notes, investigation summaries and communications.

Responsibilities

• Understand company policy, culture, and laws to advise on complex employment issues.
• Conduct timely internal investigations (harassment, discrimination, retaliation) and prepare documentation.
• Resolve cases within SLA while delivering a positive employee experience.
• Coach Operations teams on investigations, performance concerns, conflict resolution and exit matters.
• Draft investigation documents and talking points; provide training on relevant policies.
• Promote understanding of policies and employment laws across the organization.
• Lead and support ER Specialists and cross-functional teams.
• Assist with ER project work as needed.

Skills

Employee relations

Workplace investigations

Policy interpretation

Regulatory compliance (ADA/FMLA)

Communication (verbal and written)

Cross-functional collaboration

Education

Bachelors degree in business or HR

Job description

Overview

About TPTP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP includeTP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental. We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible. We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and CultureAt TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success. TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity EmployerTP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Your Responsibilities

• Demonstrate a solid understanding of company policy, culture and values as well as Federal and state laws and regulations, to make recommendations about the resolution of sophisticated and unique employment related issues.
• Conduct timely, objective, and thorough internal investigations including but not limited to allegations of harassment, discrimination, and retaliation and prepare all required documentation.
• Resolve all cases as assigned within appropriate SLA’s while providing the best possible experience to the employee.
• Engage as a trusted adviser and subject matter authority who provides coaching on critical work-related concerns related (but not limited to): workplace investigations, performance concerns, conflict resolution and critical exit matters for your Employee Relations Team.
• Where applicable, draft well‑written investigation‑related documents, including leader/HRBP talking points, written warnings, case executive summaries and other documents.
• Promote knowledge and understanding of Company policy and of relevant employment laws through coaching, and training as required to the Operations Team, or as needed among other departments within the organization.
• Act as a leader and sounding board for Employee Relations Specialists, Tier I.
• Assist with other Employee Relations project work and consultations related to the employee experience as needed.

Qualifications

• Required SkillsBachelor’s degree in business or HR Related preferred.
• 3+ years of experience working in Human Resources with an emphasison Employee Relations preferred with proven ability to conduct workplace investigations preferred.
• Experience leading multiple, concurrent, high-priority employee relations activities with a focus on providing clear guidance and timely and consistent execution.
• Ability to review concerns holistically, anticipate potential issues and diagnose the root cause through active listening and conscientious inquiry. Partner with appropriate teams to drive resolution.
• Effective in detailing and documenting case notes, investigation summaries, and correspondence with employees and partners.
• Ability to work both autonomously and as a team, while developing strong professional relationships with peers, managers, executives, and cross-functional teams across diverse organizations.
• Excellent communication skills – both verbal and writtenSolid understanding and capability to communicate about Federal, state and local regulations; ADA, FMLA and Leave of Absence procedures.
• Ability to do business with an absolute commitment to the TP USA Values.

BEST Skills

• Process ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.