Employee Relations Specialist I

Frost; San Antonio (TX); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) matching

Generous holidays and PTO

Tuition reimbursement

Employee Assistance Program

Referral bonus program

Job summary

Frost is seeking an Employee Relations Specialist I - University Recruiting to be the first line of support for our employees, partnering with managers to recruit and hire for non-exempt roles. You will counsel staff, guide managers, and help maintain a respectful, compliant workplace in a long-standing Texas-based bank.

The role emphasizes integrity and excellence while presenting new hires to Frost culture and managing essential HR processes, including onboarding, investigations, and policy

Qualifications

• Bachelor's degree or equivalent experience.
• Strong interview and organizational skills.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office applications.

Responsibilities

• Recruit, interview, and hire qualified applicants for non-exempt positions; partner with managers to understand skills and competencies.
• Handle employment-related inquiries from applicants, employees and supervisors; refer complex matters to appropriate staff.
• Conduct Exit Interviews.
• Enter and maintain payroll information including rates, salaries, bonuses, and time off.
• Counsel and guide employees to assist and mediate work-related situations.
• Present New Hire Induction and Orientation to acclimate new employees to Frost and strengthen culture.
• Maintain compliance with federal, state, and local employment laws and regulations.
• Administer the FMLA process and ADA requests.
• Other assigned duties.
• Always act with integrity, caring, and excellence to achieve productive outcomes.

Skills

Interviewing

Organizational skills

Written and verbal communication

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Description

It’s about taking care of people, our people.

Are you someone that loves to lend a hand to others and does so with a kind, approachable attitude? Are you passionate about finding solutions to problems and enjoy the freedom of making those decisions? Do you genuinely enjoy helping people and want to be part of making their day better? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As an Employee Relations Specialist I - University Recruiting, you are our employee’s first line of support, counseling and guiding employees as needed. You will also be responsible for partnering with managers to recruit and hire qualified applicants for non-exempt positions. Most importantly, this role is about building trust through every interaction and doing it with integrity, caring and excellence in mind.

What You’ll Do

• Recruit, interview, and hire qualified job applicants for non-exempt level open positions; collaborate with managers to understand skills and competencies required for open positions
• Handle employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the appropriate staff
• Conduct Exit Interviews
• Enter, maintain, and process information in the payroll system; information may include employee’s hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information
• Counsel and guide employees as needed to assist and mediate work related situations
• Present New Hire Induction and Orientation to acclimate new employees to Frost and to strengthen company culture throughout the organization
• Maintain compliance with federal, state, and local employment laws and regulations, and recommended best practices
• Administer the FMLA process and ADA requests
• Other assigned duties
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What You’ll Need

• Bachelor's degree in a relevant field or equivalent experience
• Strong Interviewing and organizational skills
• Excellent written and verbal communication skills
• Proficient in Microsoft computer applications

Additional Preferred Skills

• Experience with counseling managers and employees

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.