Employee Relations Specialist

IQVIA; Atlanta (GA); On-site; USD 55,000 - 136,000; Full time

Job summary

IQVIA is seeking an Employee Relations professional to advise, coach, and lead investigations across a high-volume ER workload in a dynamic corporate setting. The role focuses on policy interpretation, performance management coaching, and facilitating organizational change to improve team effectiveness.

The candidate should have at least 2+ years in Employee Relations, a Bachelor’s degree, and strong communication, analytical, and case-management skills.

Qualifications

• 2+ years experience in Employee Relations.
• Honesty, integrity, and strong knowledge of HR principles and employee relation skills.
• Excellent listening skills, including the ability to identify and isolate customers concerns or objections.
• Strong business technical writing skills and excellent communication/people skills.
• Ability to investigate and bring closure to complex HR issues.
• Excellent interpersonal and relationship management skills.
• Highly skilled in creating credible business partnerships within the organization with managers and employees.

Responsibilities

• Advises employees and management on the interpretation of personnel policies, programs and procedures of the company’s Employee Resource Guide.
• Counsel managers and employees consistent with company policies/practices, legal considerations, etc. and facilitate resolution of employee relations issues.
• Lead employee relations investigations on employee issues.
• Review and assist managers with the content of annual performance evaluations.
• Monitor documents used to evaluate, correct and enhance job performance and other workplace behaviors, assuring overall fairness and consistency, and meeting business requirements.
• Provide coaching and consulting to managers in order to enhance their people and performance management skills.
• Support and facilitate organizational change by seeking and developing ways for the teams to be most effective.
• Assist with training and regulatory audits as needed.
• Experience preferably in handling high volume Employee Relations workload within prescribed time frames.
• PHR, SPHR or SHRM-CP certification preferred.

Skills

Employee relations

Communication skills

Analytical mind

Multi-tasking

Change management

Education

Bachelor Degree

Tools

Workday

ServiceNow

Microsoft Office

Job description

Essential Duties and Responsibilities:

• Advises employees and management on the interpretation of personnel policies, programs

and procedures of the company’s Employee Resource Guide.

• Counsel managers and employees consistent with company policies/practices, legal

considerations, etc. and facilitate resolution of employee relations issues.

• Lead employee relations investigations on employee issues.
• Review and assists managers with the content of annual performance evaluations.
• Monitor documents used to evaluate, correct and enhance job performance and other

workplace behaviors, assuring overall fairness and consistency, and meeting business

requirements.

• Provide coaching and consulting to managers in order to enhance their people and

performance management skills.

• Support and facilitate organizational change by seeking and developing ways for the teams

to be most effective.

• Assist with training and regulatory audits as needed.
• Experience preferably in handling high volume Employee Relations workload within prescribed time frames
• PHR, SPHR or SHRM-CP certification preferred

Knowledge and Skill Requirements/Specialized Courses and/or Training:

• 2+ years experience in Employee Relations
• Bachelor Degree required
• Honesty, integrity, and strong knowledge of HR principles and employee relation skills.
• Excellent listening skills, including the ability to identify and isolate customers concerns or
• objections
• Strong business technical writing skills and excellent communication/people skills
• Ability to investigate and bring closure to complex HR issues
• Excellent interpersonal and relationship management skills
• Highly skilled in creating credible business partnerships within the organization with
• managers and employees
• Track record of successfully managing high volume HR processes.
• Coaching and counseling on all levels of the organization
• Must have an analytical mind that provides creative solutions to day-to-day problems, and
• an ability to relate to employees at all levels of the organization
• Ability to multi-task within a deadline-oriented environment
• Ability to embrace change, and suggest creative innovative solutions as it relates to the
• business needs
• Prior experience in working with a case management system preferred.

Machine, Tools and/or Equipment Skills:

High level of proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Experience with Workday and Service now preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $54,600.00 - $136,300.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.