Employee Relations Manager, Client Services

LVMH Group; Irving, Northern (TX, KY); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Bonus

Comprehensive benefits package

Two employer-contributed retirement

Employee discounts

Job summary

Louis Vuitton in Irving, TX is seeking an experienced Employee Relations Manager, Client Services to guide the Client Services Center through complex employee relations matters and investigations.

You will partner with managers, deliver training on HR policies, ensure compliance, and lead performance-management initiatives while maintaining a respectful, high-performing workplace. Responsibilities include handling investigations, background checks, and confidential problem-solving.

Qualifications

• 3–5 years of progressively responsible HR experience, including employee relations.
• Bachelor’s degree required.
• Strong communication and confidentiality in handling sensitive matters.

Responsibilities

• Manage day-to-day employee relations matters, coaching, investigations and actions with compliance.
• Advise managers on HR policies and provide training on employee relations topics.
• Oversee compliance, systems, and HR processes including harassment training and background checks.
• Support culture, performance management, and consistent HR practices.

Skills

Communication skills

Discretion & professionalism

Analytical thinking

Organizational skills

HR policy knowledge

Education

Bachelor's degree

Tools

Excel

HRIS

Reporting tools

Job description

Employee Relations Manager, Client Services

Louis Vuitton is seeking a dedicated and experienced Employee Relations Manager, Client Services to support our Client Services Center in Irving, Texas. This role is instrumental in fostering a respectful, high-performing workplace by leading employee relations matters, supporting performance management, and ensuring compliance with HR policies and practices. Acting as a trusted partner to managers and employees, the Employee Relations Manager will provide sound guidance, lead investigations, and help mitigate risk through thoughtful, consistent decision-making.

Job responsibilities

Responsibilities include, but are not limited to:

• Employee Relations & Investigations:
  Manage day-to-day employee relations matters for the Client Services Center, including coaching, counseling, disciplinary actions, investigations, and terminations, while ensuring consistency and compliance with applicable laws.
  Conduct prompt, thorough, and objective investigations into employee concerns.
  Prepare and review employee relations documentation, including corrective actions, performance improvement plans, job abandonment letters, and other formal communications.

Manager Partnership & Training:
Advise managers and employees on policies, procedures, and employee relations matters to ensure consistent application of HR practices.
Develop and deliver training for managers on employee relations topics.
Provide ongoing coaching on supervision, performance management, discipline, and employment-related matters.

Compliance & Systems Management:
Partner with Employment Counsel on employment matters and support the implementation of new employment legislation.
Oversee the learning management system for employee relations training and ensure completion of required harassment prevention training.
Manage the background check system and support termination documentation related to job eliminations.

Culture & Performance Support:
Help drive initiatives that strengthen employee morale, workplace culture, and performance management practices.
Support a well-organized, compliant HR environment through strong partnership, execution, and attention to detail.

Profile

The ideal candidate will bring strong judgment, discretion, and communication skills, along with the ability to navigate sensitive matters with professionalism and care.

Experience:
3–5 years of progressively responsible HR experience, including employee relations experience.
Bachelor’s degree required.

Skills:
Excellent interpersonal, written, and verbal communication skills.
Strong organizational skills and close attention to detail.
Ability to build credibility and effective working relationships across all levels.
High level of discretion and professionalism in handling confidential matters.
Strong technical proficiency, including Excel, report writing, HRIS, and related systems.
Positive, solution-oriented approach with a strong work ethic.

Additional information

Louis Vuitton respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to fostering professional equality and building an inclusive workforce through meaningful, long-term action.

The appointed candidate will be offered a salary within the range ofUSD $90,000 - $110,000 annually, plus the opportunity for a bonus and a comprehensive benefits package including medical, dental, vision, short- and long-term disability, paid time off programs, employee discounts and perks, and two employer-contributed retirement plans.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.