Regional Client Relations Manager, Les Extraordinaires

LVMH Group; Costa Mesa, Northern (CA, KY); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Bonus potential

Comprehensive benefits package

Employee discount/perks

Job summary

Louis Vuitton is seeking a Regional Client Relations Manager for the West Region to lead client engagement and loyalty initiatives among our premier clients. You will design strategies in partnership with store leadership and the Regional Client Development team to elevate experiences and drive growth.

With deep expertise in luxury client behavior, clienteling, and event execution, you will contribute to the ongoing success of the West Region and uphold the Louis Vuitton promise across stores.

Qualifications

• Extensive people management experience in luxury retail.
• World-class customer service and clienteling skills.
• Fluent in best practices for elevated client hosting and selling environments.

Responsibilities

• Co-create regional strategy for driving exceptional product categories and tailor plans by store.
• Lead in-store client-focused animations and collaborate with teams to meet business objectives.
• Partner with Stores Client Development and Top Sellers to grow and develop our existing Client base.

Skills

People management

Customer service

Clienteling

Relationship building

Job description

Louis Vuitton is seeking a passionate and strategic Regional Client Relations Manager - Les Extraordinaires to lead client engagement and loyalty initiatives for our West Region. In this role, you will be responsible for designing and executing client relations strategies that cultivate long-term relationships with our most valued clients. You will work in close partnership with store leadership and the Regional Client Development team to elevate client experiences and drive business growth.

With a refined understanding of luxury client behavior, clienteling, and event execution, you will contribute to the ongoing success of the West Region as a whole.

Job responsibilities

The Regional Client Relations Manager will co-create the regions strategy for driving exceptional product categories, tailoring the approach by store. Primary functions include proposing results-oriented actions, playing a key role in in-store client focused animations and being a team player in delivering overall business objectives.

This role will partner with the Stores Client Development and Top Sellers to create innovative and impactful action plans to grow and develop our existing Client. As a skilled communicator with a natural ability to build relationships with top clients, this role will strive to deliver all client interactions in line with our Louis Vuitton promise thus further driving loyalty to the brand and our positioning within the luxury market space.

Profile

To be successful in this role you must possess extensive people management skills gained within a high profile luxury retail brand, world class customer service skills and the desire to continuously strive to meet business objectives and exceed our client's expectations. We are eager to speak to those that are fluent in best practices within Client Relations with direct clienteling, high level hosting and elevated selling environment experience.

Responsibilities include:

• Team and Leadership Development
• Client and Business Strategies by Market
• Role Model in Elevated Client Hosting and Best Practices
• Operating Cross Functionally with Multiple Departments

The appointed candidate will be offered a salary within the range of USD$130,000 - $140,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions

Additional information

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and prosper. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture passionate about meaningful strategies aimed at crafting an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.

Please see our Privacy Policy for information on the personal information we collect from job applicants, how we use it, and your rights with respect to this information.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton’s legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.